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Business Profile

Couriers

Chit Chats Express Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

This profile includes complaints for Chit Chats Express Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Chit Chats Express Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to resolve an issue of a lost package through Chit Chats, tracking #****************************** for a package to the United States. Unfortunately the package was returned to sender, and then sent to lost mail facility, as there was no apartment number on the shipping label. After speaking with a customer service agent at Chit Chats, I was told this was Chit Chats' error, as there was a glitch in their program which did not print the apartment line of the address. This agent assured me they would look after and resolve this situation. After more than a week, another agent responded that they would refund my shipping fee, but the loss was my problem as I did not purchase insurance. After a similar situation occurred with another package sent with Chit Chats, it seems they are not handling their packages with care in an effort to sell their own overpriced insurance.
      I would have appreciated a refund for the lost item, and feel as a customer service courtesy for an error Chit Chats made, this would have been a given. I am disappointed with the level of service received

      Business Response

      Date: 09/05/2023

      Hi *****, we’re sorry about your experience with these shipments. We know that you and your customers rely on Chit Chats to get shipments to their destinations quickly and securely. We apologize for the disruption to your business and we strive to make things right.

      Thank you for detailing the situation and your experience with our support team. We aim for every client to feel cared for when looking for support and we’re sorry that we were unable to provide you with a quick resolution. Please know that the cause of this addressing error was identified and has since been corrected. 

      We appreciate your feedback and your understanding while we’ve investigated this matter for you. We will be issuing a refund to your account and one of our team members will be contacting you directly regarding this. If your shipment is located we will provide you with a direct update. Thank you for your patience while we looked into this further.

      Customer Answer

      Date: 18/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *********** *******

    Chit Chats Express Inc. is NOT a BBB Accredited Business.

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