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Business Profile

Cabin rentals

The Sandbanks Cottages and Campsites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a reservation on June 18, 2023 for a cottage rental and paid in full ($934.62). Due to unforeseen personal expenses, we cancelled the reservation by email on June 19, 2023, which is permissible according to their cancellation policy, less a $50 admin fee. They did not confirm the cancellation or reimburse us. We sent several follow up emails asking for confirmation of the cancellation/reimbursement, with no reply. We have called their business phone number dozens of times, with no answer and a full voice mailbox. Once about 3 weeks ago I got through to the voicemail and left a detailed message about the cancellation, including the booking number and my phone number, with still no reply. We would like to hold them to their cancellation policy even if they are ignoring us. The next step will be legal recourse. I'm also wondering if it might be an intentional scam (is there a cottage?), since the company is 100% unreachable over several months.

The Sandbanks Cottages and Campsites is NOT a BBB Accredited Business.

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