Reviews

Review Details

• Review fromCheri H

  Date: 12/11/2024

  1 star
  Upon arrival, the grounds are beautiful! But that's where things end. Our "suite" was something out of a very old movie; an extremely dated and not very clean room. There was dirt was around the feet of the bed, we found a bug in the bed the size of toonie and we had no hot water all weekend. I called reception on several occasions and my calls were never answered. I went to the reception office and it was closed. When I mentioned these things upon check out they just didn't seem to be concerned or that they cared. Check out itself was a disaster. We had a Resorts Ontario gift certificate to use and they told me they were invalid and couldn't process them. There was nothing they could do. So we left without a bill in hopes "they would figure things out" and confirmation they would "not process any billing until they contacted me". Two days later, still nothing but the full pending transaction is still showing on my credit card. I have called twice to speak to their ************** Manager but my voicemails have yet to be returned and every time I call the desk she is "not available" or "just stepped out". Reception staff have been rude, impatient and not helpful at all throughout this process. Best piece of advice -- book elsewhere! There are so many beautiful places to stay in there, go there instead.

• Review fromTim P

  Date: 03/05/2024

  1 star
  On April 10th, my wife and I travelled to the Waring House. The receptionist gave us a key to room 12 at the House Next Door. I was lead to believe that I had booked online a room in the Lodge. It smelt of stale smoke. When I explained my concerns to the inexperienced receptionist, she said that I could pay an extra $65 and get a room in the Lodge. When I explained to her that the Lodge was where I had booked online, she then explained that my booking was done via CAA/Expedia and that others had been mislead as well. I explained to this unhelpful receptionist that I wanted to get my money back. She then explained that I would need to contact Expedia and CAA. When I asked to speak with her supervisor, she told me that it was her Day Off. I spent 2 hours talking with different agents at Expedia and CAA. It was at the 2 hour **** when the Front Desk Manager entered the building, fuming that I was ruining her day off. She began SCREAMING at me. She was rude, belligerent and threatening. She called me a liar when I informed her of the stale smoke in our House Next Door room. Even though Expedia and CAA were happy to refund me my money, this lady had to be the person to process the refund. She refused to do so. She then demanded that I leave the property or else she would call the police. When I stepped outside the Reception building to take the final call from CAA, this woman locked me out! This woman came outside to watch me. I told her that I had cancer and her combative approach quickly diminished. I offered her a few more dollars and she agreed to give me a room. This Front Desk Manager was the rudest, most incompetent manager. She is also the Head of ************** When I emailed the owner to explain the terrible service at check in, she was quick to defend her inept staff and said that I was the problem, by wishing to stay overnight. STAY AWAY FROM THE WARING HOUSE. Bad staff, bad management, no training, some smoke-scented rooms, and bad leadership. So sad.