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Business Profile

Property Management

Lakeview North Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:25/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial contact made in Feb 2024 listing several home maintenance items to be completed and the need to assess reason of localized ice damming / heat loss in roof We reconnected in early Sept 2024 and agreed to have an onsite assessment and repair of some external issues - we forwarded $4,500 via Interac as an advance for that work. The owner made a preliminary site visit to discuss details After providing several photos illustrating some issues, Lakeview arrived with the owner and two workers on Oct 24. They removed soffits in two areas - one in an area of known heat loss and one non problematic area. Removal of the soffits caused damage/breakage. They extracted samples of the spray foam insulation and determined that there was no ventilation despite being informed that was as specified in the home plans for a "hot roof" in these areas. Their recommendation was to essentially convert the hot roof to a ventilated roof at an estimated cost $50,000, if all went well. Lakeview seemed intent that the "answer" was ventilation despite the plans specifying a hot roof. Also, they ignored the localized nature of the heat loss putting a general roof makeover highly questionable / unnecessary. In late Nov, after clearly indicating our lack of hardware for reattaching the usable soffit, two people arrived to without clear instructions, appropriate equipment or hardware. They were onsite for less than two hours. None of the original maintenance items were ************ early Jan 2025 we requested a complete invoice of the work completed. After waiting more than a month, we signaled our intent to sever any ongoing business relationship. After numerous requests we finally received an invoice on April 23. This came after our request for the return of some of the funds previously sent to them.This invoice includes highly inflated labor charges for the Oct 24 and Nov 27 visits. Also included were labor charges for October 21 when no one was here. No roof repairs were done.

    Customer Answer

    Date: 25/04/2025

    I can provide additional pictures if helpful

    Customer Answer

    Date: 30/04/2025

    Initial contact made in Feb 2024 listing several maintenance items to be completed and the need to assess reason of localized ice damming / heat loss in roof We reconnected in early Sept 2024 and agreed to an onsite assessment and repair of some external issues - we forwarded $4,500 via Interac as an advance for that work. The owner made a preliminary site visit to discuss details. After providing several photos illustrating some issues and how the roof insulation was installed Lakeview arrived on Oct 24. They removed soffits in two areas - one in an area of known heat loss and one non problematic area damaging the soffits. They extracted samples of the spray foam insulation and found there was no ventilation despite being informed that was as specified in the home plans for a "hot roof" in these areas. They proposed to essentially convert the hot roof to a ventilated roof at an estimated cost $50,000, if all went well. Lakeview seemed intent that the "answer" was ventilation despite the plans specifying a hot roof. Also, they ignored the localized nature of the heat loss putting a general roof makeover highly questionable. In late Nov, after clearly indicating our lack of hardware for reattaching the usable soffit, two people arrived to without clear instructions, appropriate equipment or hardware. They were onsite for less than two hours. None of the original maintenance items were completed. In Jan 2025 we requested a complete invoice of the work completed. After waiting more than a month, we signaled our intent to sever any ongoing business relationship. After numerous requests we finally received an invoice on April 23. This came after our request for the return of some of the funds previously sent to them. This invoice includes highly inflated labor charges for the Oct 24 and Nov 22 visits and charges for visits that either didnt occur or where no work was done. No roof repairs were done. They charged us to repair the damage they caused and for sales calls.

Lakeview North Inc. is NOT a BBB Accredited Business.

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