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Business Profile

Retail Shoes

Brand Name Shoe Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

This profile includes reviews for Brand Name Shoe Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brand Name Shoe Warehouse has 2 locations, listed below.

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    • Brand Name Shoe Warehouse

      56 Prosperity Ave Port Colborne, ON L3K 5X9

    • Brand Name Shoe Warehouse

      353 Lake St St Catharines, ON L2N 7G4

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Catherine W

      Date: 24/04/2023

      ***** ********* *** ************** ***** ** ******* ***** *********
      Staff member Shelly commented "What, you don't know how to write?" When I asked her to write her name on the business card she had offered me to contact the head office. She had refused to accept a size exchange from shoes I had purchased the previous day. These shoes were not worn, I had the receipt and packaging intact.
      On a previous visit I had an issue with ******** *** unprofessionalism from Madelyn the manager. Perhaps it is built into store policy and training.
      I contacted the head branch in Port Colborne they didnt want my contact info or offer any form of escalation or resolution;
      Word to the wise, If you buy shoes here make sure you don't ever need to exchange them or be prepared to endure ***** *** insults when you return.
      Three times will not be the charm for me with this store. I have a useless pair of $100 running shoes.

    Brand Name Shoe Warehouse is NOT a BBB Accredited Business.

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