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Business Profile

Toys

Turtle Crossings Toy Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently found 3 gift cards totalling over $113.00. These cards do not have an expiration date. The store is refusing to honour these gift cards as they were authorized by the previous owner. I contacted the store by electronic message and in-store today and both attempts were met with refusal to honour the gift cards.

    Business Response

    Date: 21/03/2023

    Hello

    The gift certificates she was trying to redeem had not expired but were from a business that had closed. This business is a new business. We accepted gift certificates from previous owner for 6 months (at a financial loss to us) and stopped taking them in 2022. We never said they expired, the business they are from does not exist anymore. 

    Thank you

    Customer Answer

    Date: 21/03/2023


    Complaint: ********

    I am rejecting this response because:
    This business is still open and operational by new owners. I was told by previous owner that the gift cards would be honoured. No time limit or date was given to use within a certain timeframe as gift cards do not expire. I would like to use the gifts cards or be refunded the remaining balance of the cards. 
    Sincerely,

    ****** *****

Turtle Crossings Toy Store is NOT a BBB Accredited Business.

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