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Business Profile

Auto Detailing

Diamond Detailing And Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the vehicle back on May 15th 2024 April 30th I took the car for test drive it had a whole lot of problems engine light was on they told me they would get the engine light out and fix the manifold they told me to be careful of the thermostat housing cuz the car had been sitting for a while I paid the balance on me 12th 2024 they said the manifold would be fixed the father ***** **** told me that it would be done May 15th I picked up my car and there was lots of issues happening I tried to get them to fix it but they kept canceling appointments the father kept giving me every excuse in the book and his son ***** ***** was the one that safety the vehicle I could never get a hold of his son I had a mechanic look at it and needed to have a lot of work done and they said it should not have passed the safety and all they did the business was buy me a manifold which doesn't know good when the car should never have passed a safety in the first place I had another mechanic look at it on September the 5th when I scrap the car he said there was holes and I have the picture all through the frame and rocker panels have big golf ball size holes I do have pictures of that as well he said the car should have been scrapped and never safetied they sold me the car back on May 15th 2024 for $5,000 with a fake fraudulent safety I tried to reach out to the *** with no response I had no choice I told the business what I was doing I kept them posted the car was leaking all kinds of fluids I had no choice but to scrap the car and I'm not going to have it be a liability these people that safety the vehicle don't care about other people's safeties and I'm not going to tolerate it I just want a full refund back for my money but I paid for the car cuz the car was unsafe I paid insurance premiums and gas for a car that should never have been allowed on the road in the first place underneath the car where the frame is and the Rockers is peeling like a tin can

Diamond Detailing And Automotive is NOT a BBB Accredited Business.

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