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Business Profile

Pet Store

Ren's Pets Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

This profile includes complaints for Ren's Pets Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ren's Pets Depot has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered from rens pets many times. My cat had developed kidney stones and crystals in his urine, so we switched his water (and food). The only place to get this cat water is from rens pets. I had placed an order and it got marked as delivered while I was out of town. Their courier was great, provided a photo of the delivery and everything. So much to my dismay, when I arrived home the following day, my delivery was not on my porch as pictured. I contacted rens pets customer service to see if maybe they knew anything, did they take it to a location or move it elsewhere. I could not find my package anywhere. Their customer service team was ********** ********** ********** not solution based in any way. **** ** **** **** * *** *** ******* *** ** *** ** ***** *** ******* *** ******** ***** ************ ******* ** * ******* ******* ** ***** ** * ***** *** ** ** *** ****** *** ******** ** ** ***** *** **** ***** ***** ** *** ********* *** ** ******** ** ** ****** **** *** ******* ** * ******** **** ****** *** ***** ********** ********** ********* **** * ******** ******* ***** * **** ** ** *** **** *** * *** ***** ** ******** ** ***** ***** ** **** **** ** ****** *** ******* ** *** ******** ****** *** **** ** ** ** ***** ******** ******* ****** ** *** **** **** ** *** **** ****** ******* ****** ** **** ************** **** ***** **** **** Now my cat is without water, and I'll have to drive 30 minutes to the nearest store to get more. ********** *** ***** ******** ******* * **** **** ******** ** ** *****

      Business Response

      Date: 19/10/2022

      Thank you for bringing this issue to our attention. We sincerely apologize that the customer had this experience, and of course that her pet did not receive the items she ordered from us. We really do believe in serving pet parents, and supporting pets living their best lives. 

      Even though we have ***** verification ********** that the parcel was delivered, we have reached out to the customer and offered to resend their missing package as a nice gesture. We want to ensure her pet is taken care of. The customer has accepted our offer. 

      Again, we apologize for this incident and are glad we were able to resolve the situation with the customer. 

    Ren's Pets Depot is NOT a BBB Accredited Business.

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