Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Appliance Repair

Appliance Repair Guy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dryer was not working so I ******* and found ***** who has really good ****** reviews.

    He came and "fixed" my dryer - he asked for cash. I paid him $490. The cost was $480 but I gave him $10 tips. But then I found out while he fixed one thing - he broke something else. The cycle drying doesn't work. It is a sensor that he broke and it is very expensive to replace.

    He said he would come back and see if a fix was possible yesterday June 6. I work from home so I left him working on it and he also asked for access via the garage to the side so he can check the dryer vent.

    I was in and out of meetings but I occasionally checked on him very 15 or so minutes. Then I realized that my dogs were really quiet. So I looked into the laundry room again. He has just taken off without saying a word. However he cracked the plastic door cover of my dryer.

    So now I am out $490. And he broke an expensive part, and I need to replace the door.

    I want my initial money back and also for him to come to replace the door. I don't trust him with his repair any more. But he should also pay for the second repair and also the replacement door.

    I called ******* ******. And even though he has the ******* logo on his website, he is actually not an authorized representative. ** *** **** *** ** ************** ******** ** ** **** *** *********. In addition, every time we try to schedule something he completely misses the date or at least 30 minutes to 1 hour late.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.