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Business Profile

Auto Repairs

Toronto Auto Trust

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:26/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sep 27, 2024, I brought my ********* ***** to Toronto Auto Trust due to “Reduced Engine Power” warning. I was charged $500 for a repair. Within a week, the issue returned and I had to tow the car back. I was then told the entire engine needed replacement, costing $5,000, which I paid in cash. I am an **** driver and couldn't work during the long delay (almost 2 months).

    After the engine was replaced, the car emitted smoke and warning lights reappeared. I was told it was "normal" but the problems worsened. I had to return repeatedly; the shop later said the engine had to be replaced again. That took over 5 months and I paid $200 more.

    After the second replacement, same issues reoccurred. A ********* dealership confirmed in writing the engine was the problem. Despite this, the shop claimed it was the turbocharger and I paid another $500. Still, the problems remained.

    On May 10, 2025, I returned for a refund. The owner said my car was off-site. * ****** ******* it was found behind the shop, and I had to pay $700 to get it back. The car wouldn’t start, doors didn’t open, and I had to tow it again.

    This shop has caused over $6,900 in losses, months of lost income, $1,200 in oil costs* *** ******* ******* I request a full refund and investigation into this business

Toronto Auto Trust is NOT a BBB Accredited Business.

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