We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Capital Trust Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Gregory N

    Date: 01/11/2022

    Gregory N

    Date: 01/11/2022

    They charged me tax on top of my initial down payment then they did not subtract the difference from the down payment. They tell you first that's it's a finance then they ask you to call your insurance and make a change form lease to own. When purchasing a vehicle on finance you don't receive a copy of the bill of sale until after you signed the contract. They charge you tax every month on your payments plus the interest is sky high. They don't give any grace periods and the moment you miss a payment they seize the car almost immediately. The person seizing the car doesn't identify as a bailiff. And will use force if neccessary. They won't give you a chance to catch up on missed payment they will charge you tax on top of the missed payment. They also don't tell you they are a car title sub prime private lender. They make so much mistakes in screwing you over that once it's too late to make right their mistakes they find themselves in small claims court having to repay back customers. The dealership they deal with also has vehicles which they mislead customers and only find out after the contract is signed. They are aggressive and when called out on their actions they either hang up cut you off and don't give you a chance to speak. Sub prime car title loan they will take your vehicle upon one missed payment. No explanation.

    Capital Trust Financial

    Date: 26/01/2023

    AUTO LEASE ****** - ****** *******


    -Vehicle was LEASED to lessee, ******* *****. Lease VS Finance has different structure of applying payments. There was no impression that this is finance contract. It is clearly explained in both agreement and verbal communications that it is lease contract.


    -Lessee was never charged the so claim "double tax". Tax on initial down-payment is due at the end of the lease. He was not charged tax initially. He is unable to understand the application of lease payments.


    -Vehicle was repossessed not because of missed payments, rather than request of lessee. It is considered voluntarily repossession as the lessee is unable to carry on with the lease. It was not terminated or repossessed due to one missed payment.


    -Lessee has manipulated and mislead the facts on many occasions in the past and in this review. 


    -We work with many reputable licensed dealers that are registered with Ontario Motor Vehicle Council. OMVIC is governing body that ensures fair and standard procedures are exercised during sale of motor vehicle in Ontario by its registered dealers.


    -This case is being brought to Ontario Court by ******* ***** for the damages this individual has caused. Hearing was postponed **** *** ********** *** ***** ** ** ******** *** ******* **** ***** ******** ******** ** *** **** ** ********

Capital Trust Financial is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.