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Review Details

• Review fromThomas E

  Date: 02/05/2024

  1 star

  Thomas E

  Date: 02/05/2024

  Placed an order, received an email that the order was cancelled. Asked for a refund responding directly to that email. Also sent two follow up emails asking for a refund. I have received no response and the company owes me $384.20
  ***** **** ********** * ******* **** ** ** ********* A lawyer would cost more than it's worth which I assume Swissmar is aware of.
  They have decided to ignore my emails, effectively ghosting me.
  *** ********** ***** **** *******

  Swissmar

  Date: 12/06/2024

  It is an unfortunate complaint that certainly was not called
  for. Unfortunately, when the Consumer ordered there wasn’t any stock on April
  29th at 7:27pm. Once we checked and knew we wouldn’t be able to fill the order we cancelled it on May 1st at 11:07am. When we cancel,
  it automatically gets refunded to credit card or account from which it was paid. Keeping in mind that all transactions take approximately 24 hrs. to process
  through a site as well as refunded.
  
  When we received this customer first email May 1st @ 2:29pm there wasn’t an order number to go by and was very short and unexplanatory
  email as follows:
  
  “Are you
  planning on refunding me or is this the end of our business?” sign with
  name.
  
   We did try to find
  the name within our site but, was unsuccessful. Next email came in May 1st @8:40pm again with very little information and still no order number with
  message as follows:
  
  “‘Ghosting
  me will not solve this. Please respond”
  
  Again, started to search with no success. Final email came
  May 2nd 11:57am with an order number in the subject and the message
  that follows:
  
   “I am at a total loss why you have decided to
  not respond to my emails regarding this order. It has been cancelled; you have
  not issued a refund.
  
  This will
  be my last direct communication to you regarding this matter. With his name and
  order #.
  
  Finally, May 2nd @ 1:53d   I can look up the order and responded as
  follows:
  
  Good afternoon ****,
  
  I’m sorry, you never indicated an order number in your
  previous messages. I did however search by your name, and nothing came up for
  that unfortunately. We did cancel your order as we did not and still do not
  have stock as indicated. Money has been refunded at the time we cancelled the
  order as indicated on the slip below. 
  
  Sorry for your frustration and inconvenience.
  
  Take good care.

  
  

  We have not shown evidence of the order or the refund to keep our customers information private but, please note the timelines and that refund was completed May 1st.

  
  

  Sincerely.