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Business Profile

Mortgage Lenders

Burke Financial Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to the company as I was looking for a mortgage. I started the process by sending them my documents. I was stalled as the home I was refinancing had a flood. Burkes requested I get an appraisal done to secure a mortgage. I let them know about the flood and the home hadn't yet been repaired to get a true accurate pricing of the home. They told me to get one and let the appraiser know take that into account when determining the value. The damage was insured and was approved to be fixed and paid for by the insurance company. Burke's rep Andrei C. convinced me to get the appraisal and that the lender will take the true appraised value into consideration knowing the repairs are being made.
    Once I spent the money on the appraisal and it was sent to Burke's Financial, Andrei C. told me he will approach the lender once the repairs are being made.
    It is going to take two months for the repairs to be competed and my mortgage is due now. After all this sharing of my documents, paying for the appraisal, C. doesn't follow through with his end causing me to find another broker. I found a broker and we need the appraisal to move forward to secure the mortgage. C. and Burkes refuses to release the appraisal citing they are still working on getting me the mortgage. Now I have to spend another $685 to pay the appraisal company to basically print another copy of the appraisal for my new mortgage broker. Burke is over promising and under delivering and will not help you even when I have another lender. ******* **** *** ******. They get you to get an appraisal done right away to lock you in with them then they don't follow through.

    Business Response

    Date: 08/04/2025

    The client never directly reached out to us to request a copy of the appraisal. Upon receipt of the complaint, the agent handling his file reached out and let him know that he can request an appraisal release, and we will authorize it. Allowing him to get a copy and not pay for a new one.

    Customer Answer

    Date: 08/04/2025



    Complaint: ********



    I am rejecting this response because: they are *****. I didn’t submit a complaint until March 27th, 2025. I made request on the 21st of March for the appraisal (********). 
    I only got action and received the appraisal after I made the complaint to the BBB. One lie makes this company not credible and I am so happy I won’t be doing business with them. I cannot trust them now just based on this ***. 



    Sincerely,



    ****** ******* ********

Burke Financial Corp is BBB Accredited.

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