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Business Profile

Building Materials

Bytown Lumber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for drywall, 8 doors, 2x4's, insulation, which were all to be delivered and brought directly downstairs into our basement. While the two guys were delivering the materials into our basement, they damaged our walls, a stair and almost all of the drywall are damaged. One of the door frames is also damaged. When myself and my partner spoke with the manager separately, he took no responsibility for the damages stating he did my partner a favour by having 2 guys bring down the drywall and he should have never accepted the job. He is refusing to replace the damaged drywall, or take any responsibility for the damage in my home. This is unexpectable and bad business. We did not pay a large amount of money to have damaged materials.

    Business Response

    Date: 13/10/2023

    Has stated by the plaintiff, I should have never accepted this delivery as the stairs to the basement were in a very awkward shape, unfortunately not mentioned when the order was placed by the customer. I was impossible to bring down the material in the basement without damaging the surrounding, in a timely manner. I had asked the customer to help my delivery guys as we are currently short staff and they (customer and his friend) brought down 1 sheet in the basement. The customer than stated that his friend had a sore back and couldn't help. The customer had to remove part of the railing going down to sort of facilitate the delivery.. He also offered to make a hole in the wall but would have not worked as the opening would have been in the middle of the landing, not giving enough clearance. The damage on the wall is on an unfinished wall. When it came to bring the door down, the customer and his frined had left the premises leaving my delivery guys all alone. I did apologize to the husband to then receive a call from the wife momentarily asking for compensation which I denied as the customer was aware of the difficulty of this delivery.

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