Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent over to this collections agency due to not paying invoices on time with an accounting firm since late of last year for an amount below a thousand dollars. My case was being managed by their employee in the name of *************************, he coordinated everything with my account. On February 29th, 2024 I made payment via a bank cheque mailed to their head office via regular mail for the amount of $417.84 and after that I've made an agreement with him to pay the rest off, but my attempts of failure were too many, so my amount owed was being delayed which caused it to have interest accumulated on it overtime which increased the debt amount which made me seperate the last final payment into two instalments since I couldn't afford to pay the full amount due. On July 4th, 2024 I've mailed another bank cheque via regular mail to their head office for the amount of $200.00 for my first instalment, but a couple days after that when ****** received it he falsely acused me of doing fraudulent activity by writing the cheque in a wrongful manner which in reality the cheque was written to my best ability and knowledge and he even refused to accept any additional cheques which I thought was just unaccountable and unprofessional. At this point I am clueless on what exactly I have to do and I am just dissatisfied of how my account was being managed by their employee in the name of ************************* since it was opened late last year.

  

  Business Response

  Date: 15/07/2024

   

  This office did receive the amount of $417.84 in February which was applied to the balance owing. 

  We received a further payment of $200.00 on May 7th by cheque. The bank confirmed that the cheque could not be deposited due to the manner in which the cheque was filled out.

  No other payments were received . 

  Including interest the balance owing is $808.97 , but confirm our office will accept the principal amount of $585.99 as full and final payment.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unik contacted me a few months ago demanding payment for a service which had already been paid. After providing sufficient evidence of proof of payment, Unik threatened legal action.
  
  That said, Unik has been providing misleading information to me since the beginning and this "family owned" collection agency needs to be investigated for misconduct. I was given misleading information. For example, **** ******* mentioned he will wait 7 days for my lawyer to receive contact information but in reality only waited 24 hours. He is a liar and a manipulator, only trying to scare people into feeding his business money as that is the only way they can stay in operation.
  
  Unik is bypassing the procedures outlined by the ministry of Ontario for collection purposes and needs to be reprimanded.

  

  Business Response

  Date: 02/06/2023

  Good Afternoon,
  
  In February 2023, we were retained by a creditor for
  collection purposes concerning an account owing by the consumer.
  
  When we originally contacted the consumer, he stated that
  the account was paid and provided credit card receipt of payment.
  
  Upon review with the creditor, we were informed that the consumer
  had in fact did a chargeback regarding this credit card transaction and the
  creditor provided confirmation of same.
  
  After we provided confirmation of the chargeback to the consumer,
  he stated that he was still contesting the account.
  
  The creditor therefore instructed our office to proceed with
  legal action against the consumer to claim the amount owed. A Plaintiff’s Claim
  was filed against the consumer with the Ottawa Small Claims Court (****** ****************).
  
  As per the attached sworn Affidavit of Attempt Service from
  a bailiff, the consumer is currently evading service and refusing to accept
  service of the Plaintiff’s Claim.
  
  Although the consumer asked that we serve his lawyer, the
  lawyer in question has yet to confirm that he is representing the consumer and
  that he has received instructions to be served on the consumer’s behalf.
  
  We will have no other alternative but to file a Motion for
  alternative service and to seek costs accordingly.
  
  Thank you and please don’t hesitate to contact my office should
  you have any further questions.
  
  Sincerely,