Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 2/14/2023 3 months later, I took my vehicle in for an oil change, and that is when the mechanic informed me that my engine had a recall, I had no issues with my car until March 13, 2025, on my way home the engine blew up, and my wife and I were stranded, I had to have the vehicle towed to my mechanic and he confirmed the engine had blown up, on March 14, 2025 he contacted Harmony Hyundai to inform them of the issue and they told him to have it towed to the dealership for repair/replacement which was covered under both the warranty from my purchase and I also purchased an extended warranty on my own with a five year coverage, when I picked my vehicle up on 4/9/2025 I was charge by the dealership $1100 for replacing the oil, engine coolant and intake manifold which I feel as though I never should have been charged that because it should be covered under those warranties.

  

  Business Response

  Date: 05/05/2025

  Dear Mr. ********************** you for bringing your concerns to our attention, and please accept our sincere apologies for the delay in responding.

  
  I want to assure you that I am actively reviewing the details of your situation and working with our service team and warranty administrators to gather all the necessary information. Our priority is to fully understand what occurred and ensure that your concerns are addressed promptly and fairly.

  
  We take matters involving warranty coverage very seriously, and our goal is to provide a resolution that reflects both the terms of your warranty and our commitment to customer satisfaction. I will follow up with you as soon as I have the full picture and can provide next steps.

  
  Thank you for your patience, and we appreciate the opportunity to make this right.

  
  Sincerely,

  ***** Tiedtke 

  General Manager 

  Harmony Hyundai 

  

  Business Response

  Date: 05/05/2025

  Dear Mr. ****************** you for your patience as we thoroughly reviewed your recent concern.

  
  After further investigation into your file and the charges associated with your vehicle repair, we have determined that you should not have been billed the $1,100 related to the replacement of the oil, engine coolant, and intake manifold. These services should have been fully covered under the applicable warranties in place at the time of repair.

  
  We sincerely apologize for this oversight and any inconvenience it may have caused you.

  
  A full refund in the amount of $1,100 will be issued. A cheque will be mailed to the address we have on file. If there have been any changes to your mailing address, please notify us as soon as possible to ensure timely delivery.
  Should you have any further questions or require additional assistance, please dont hesitate to reach out.

  
  Kind regards,

  Customer Answer

  Date: 16/05/2025

  Yes thank you very much for your help in this m,it has been resolved in full ,,again thank you for your help

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Subaru Outlander on March 31 2023, ********************* from Harmony Hyundai in Rockland, ONT. It came with a "safety standard Certificate" ************ but one day after I picked up the vehicle, I noticed the front windshield washer fluid was not working. The dealer repaired the issue by changing the windshield washer motor. Not sure how it was missed during the safety inspection. Some doubts about the level of service.
  The purchase came with two sets are tires, but the winter tires have spikes on them which are not permitted in eastern Ontario. I spoke with the mechanic who did the safety and he told the manager not to provide the spiked tires but they did anyways. I called the sales person twice and made one visit to the dealership and I am told since the tires on the vehicle are "mud & snow" they are not liable to provide winter tires, so the issue is still unresolved. I do not have two sets of tires, one which should be winter tires.

  

  Business Response

  Date: 08/06/2023

  ******, 
  Thank you for your concerns. We take customer satisfaction as our number one priority. As per our discussion over the phone today, We will provide you with a set of new winter tires at no cost. We apologize for the miscommunication, as we were unaware the winter tires were studded due to the winter tires being in plastic bags at the time of trade-in.  
  We will be in contact with you  once the winter tires have arrived. 

  Please feel free to contact me if you have any further questions. 

  ***** ******* 

  ************
  
  Thank you 
  

  
  

  Customer Answer

  Date: 09/06/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20157044, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******