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Business Profile

Fitness Center

O2Fuel Fitness Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Fitness offers online fitness program. I subscribed to it, but they offer no content. The website content has not been updated since June 2022. They have a ******** page but it has not been updated since 2022 either. I have called 4 different phone numbers multiple times and emailed 2 different account associated with the online training and nobody replies and none of the phone numbers are answered or allow voice mails. The service has obviously been shut down and or a scam, but the website and payment has not.

    Business Response

    Date: 29/11/2023

    Hello, I am just seeing this for the first time. I have not received any contact about this matter before this email. Im sorry to hear of the discrepancy. The online portion of the website was never complete. We would be more then happy to return any payment that *** have been made. But we will need to see proof of payment. As for my understanding we do not have a bank account attached to that portion of our website. So I'm not sure how a payment could have been processed. But we'd be happy to reimburse if I am incorrect. 

    Please follow up with the proof of payment so we can help resolve this issue...

    Thank you,

    ********* 

    Customer Answer

    Date: 30/11/2023

    **********;has been alerted to this previously as well has been provided the email chain for order and processing goes through ***** O2Fuel email. He is now offering to provide me with online training, which is strange because he has stated to the BBB that the online portion was never completed. I still want a full refund as well the website for processing payment should be shut down to avoid others getting scammed. 

    Customer Answer

    Date: 30/11/2023

     
    Complaint: 20931986

    I am rejecting this response because: No refund has been given and the website to process payment of a service that doesnt exist is still active

    Sincerely,

    *********************

    Customer Answer

    Date: 06/12/2023

    Are there any updates on this or response back from O2Fuel as to why they are collecting payments for a service that does not exist and a refund? **** from O2fuel is saying the service doesn't exist and ***** is taking payment and saying it does?? 

    Customer Answer

    Date: 06/12/2023

    Added Credit Card statement

     

    Customer Answer

    Date: 06/12/2023

    email communication Attached to show that O2 fuel was aware of the order and was contacted about the non service. 

    Business Response

    Date: 07/12/2023

    Hello, we are trying to accommodate your request for a refund. But we require proof of purchase in order to move forward with a refund. 

    You may send proof of purchase via email to **********************************.

    looking forward to settling this misunderstanding.

    Customer Answer

    Date: 07/12/2023

     
    Complaint: 20931986

    I am rejecting this response because: I have provided to BBB the email order confirmation sent from ***** at O2Fuel, I have provided the credit card statement to BBB where the funds were taken from my credit card for the first month payment and still they are refusing to refund the payment for the service that does not exist. If proof of purchase is not enough proof, I am not sure what else there is to provide. 

    Sincerely,

    *********************

    Customer Answer

    Date: 07/12/2023

    Complaint: 20931986


    I am rejecting this response because: I have provided to BBB the email order confirmation sent from ***** at O2Fuel, I have provided the credit card statement to BBB where the funds were taken from my credit card for the first month payment and still they are refusing to refund the payment for the service that does not exist. If proof of purchase is not enough proof, I am not sure what else there is to provide. 

    Sincerely,

    *********************

     

    Business Response

    Date: 19/12/2023

    On December 8th, we sent an etransfer to the email of **************. I had personally asked ************** if this was acceptable to which he responded yes.

    Attached is a screen shot of the etransfer where ************* has auto deposit. And has received his refund. This matter should now be closed as we have refunded ************** in the manner he agreed upon.

    Customer Answer

    Date: 19/12/2023

     
    Better Business Bureau:

    O2Fuel has refunded the money and I consider my portion of this closed. I am concerned with other people getting scammed as well as the payment website is still active allowing people to sign up and pay for services that are not available.  

    Sincerely,

    *********************

O2Fuel Fitness Systems is NOT a BBB Accredited Business.

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