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Business Profile

Tax Return Preparation

S&S Income Tax Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Reviews

Customer Review Ratings

1

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Review Details

  • A. L.

    Date: 19/05/2023

    A. L.

    Date: 19/05/2023

    Hired them to do taxes for my mother ***** who has dimentia. She has been dealing with this company for years but this year they did not file in time before the tax deadline, even tho they had the information for 3 weeks prior to deadline. Had to pay a 250 dollar penalty. Tried following up with them at one point and where told they will be done when they are done. Then when we followed up a second time we where told they had no record of **, but they did end ** finding and filing but by then it was to late. They waived there 80 dollar fee for doing taxes and told ** that was all they can do. When i told them it is not right that we have to pay penalty cause they lost our info and did not do the job they where hired to do, they told me nothing they could do and that they where not willing to do anything else for **.

    S&S Income Tax Services

    Date: 24/05/2023

    Hello,******************** is the son-in-law of one of my clients, her name is ********************. This is the message he sent me Friday May 19 at 6:34pm.I am horrified with how you run a business. For you to take advantage of someone who is elderly and relied on you to do the business you where hired for. Taxes where given to you 3 weeks before tax deadline, and you lost them and did not file until we threatened to come and get are info back from you. The first time we followed up on status of our taxes we where told they will be done when they done. Then when we followed up a second time we where told there was no record of **. So you lost our info and did not file in time and we have to pay a 250 dollar penalty. You waived your fee of 80 dollars but that is just not enough unfortunately. You should be a proper business owner and reimburse ** for the whole amount of the penalty and not just 80 dollars. I have filed a complaint on your better business bureau profile and see that someone else has the same exact complaint against you. I will continue to write bad reviews towards your business and will make sure everyone I know and everyone I talk to will continue to complain about your business and not use you services. H&R block can do taxes same day so what is your excuse!!!!!Spelling mistakes and poor grammar aside, in both the message he sent me and the complaint he listed with you, I would like to address one glaring mistake. I did not lose Sylvias information. If I did, how could I have prepared her return for 2022?Did I waive my 2022 preparation fee for ******? Yes, I did. Im doing my best but, clearly, that isnt enough in this situation. Will I be paying the penalty that CRA will assess due to the late filing? No, I will not.I wish ****** and her family all the best in their future. They have other options for income tax preparation.Thank you,****.

    A. L.

    Date: 24/05/2023

    You lost the taxes in your office and that is why taxes where not filed in time of tax deadline. That is why your employee told is there was no record. But then when they where found you did the taxes but by then it was past tax deadline

    A. L.

    Date: 24/05/2023

    My spelling is not what is being questioned here. Your poor business skills are what the issue is.

S&S Income Tax Services is NOT a BBB Accredited Business.

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