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Business Profile

Auto Detailing

Hotshine Auto Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** *** ** ***** *** ******* *** **** *** I was ******* out of $150. My BMW has interior damage and they are now *********** me

    I called to inquire about getting my car detailed and asked if I could schedule an appointed. The owner told me on the phone that I could come in today and that if I paid cash there is no tax. I showed up at the time we discussed and left my car there. they called me to come back just 2 hours later and my car battery was dead from them leaving the electronics on, the owner boosted it with a broken battery charger and kept pressing the ignition on my beamer over and over, i thought he was going to break it. it finally started. then I drove home to realize that my car didn't smell good, and was incredibly dirty as well as soap marks on all the interior windows and a massive stain on my sunroof from where they apparently tried to scrub something. When I reached out about these issues you will see in the photos I added they offered to "fix" it. By fixing it they want to DYE my BMW's sunroof to match the stain they made. I'm not letting that happen, I told them many times I want a full refund because I have to pay to buy a new sunroof. There is no fixing it. They argued with me, acted childish, called me "bro" and basically made it my problem and started ******** ** **, calling me names, calling me broke, *********** me with sueing me, and other things. I have photo evidence that i left on a review as well as RECORDED video. I linked a video of them admitting ** **** ***** because they ********** to sue me for defamation and **********. They even offered me a refund in the video but now pretend they didn't. **** ******** ** **** ******** *** ****** **** *******  The evidence is there and I contacted the BBB

    I posted photos of them ****** ***** ******* ** reviewing themselves.

    https://********************

    -Stain on my sunroof
    -Dirt on the drivers door
    -Soap marks on the inside of all windows
    -Marks on the dash

    I left proof of everything.

Hotshine Auto Detailing is NOT a BBB Accredited Business.

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