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Business Profile

Cabinet Refinishing

ARK Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Refinishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * **** ***** ** **** * ********* ****** *** ** *** ******** ** *** ******* ** ***** ** ** ******* ** ** * **** ******* ******* *** * *** ******** *****

    I am asking for your assistance in resolving an issue with ARK Furniture. Ark Furniture specializes in refinishing existing furniture. They post images on their site and resell quoting the item inclusive of refinishing to your preferences, inclusive of delivery ** *** *** ******** ******* I purchased a desk from Ark March 14 by ****. It was a *********** ******** desk requiring refinishing as it was quite dark.

    I have messaged and called them many times to follow up on the status of the desk, without response. By June 05, I had grown very frustrated. **** finally messaged me back on ********* and told me that the desk would be available in a week. Still nothing......I called several times and messaged without response. **** messaged me July 21 stating that the desk needed more work than anticipated. My response was that this was simply too long to make a client wait . Numerous messages again initiated by me.....and nothing. Finally on Friday August 04 **** messaged me stating all the reasons they are delayed. * ******* **** * ****** ** ** ************ ****** ** **** ** **** * ****** **** *** ******** *** **** *** **** ** **************************** ** ****** * *** ********* ****** * **** **** ******* *** * **** ***** ***** ******* *** *** ***** **** ** **************

    I requested a refund as they continue to be unable to deliver the product. He agreed to a refund. ******* ** *** ** ***** ** ******* *** ******* ** **** * ****  He has had 100% of my money and I have no desk, nor any foreseeable timeline for a refund. * ** ****** ** ******* ***** ******** *** **** ** ****** ********** ********** ** ******* ** **** * **** ** **** *** * **** *** ** ******* **** * ** ********* ** ****** **** ** ********* **** *** ** ***** ******** *******

ARK Furniture is NOT a BBB Accredited Business.

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