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Business Profile

Convenience Store

Mac's Convenience Stores Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Mac's Convenience Stores Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mac's Convenience Stores Inc has 16 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my 1 month subscription for the circle k premium car wash starting on February 8th and expiring on March 9th. I have terminated my renewal for having received no response or contact from customer service. I left a voicemail and sent an email. Although I received an auto response stating someone would get back to me shortly, I didn't get any response. I am suppose to be entitled to one premium car wash per day and although I don't use it everyday, I am not ever able to get a carwash at any circle k carwash. The clerks at all the locations tell me to contact customer service. Everytime I call *************** I follow the automated system in attempt to make a complaint about my service. Once transfered to customer service for the circle k car wash, I wait in Que and then I get a voicemail several minutes later. I left a voicemail on my 1st complaint and only received an email offering a free car wash code valid for 30days. **** ******** *** ************* *** *************** The issue was not ever address or resolved and I continue to get the same error message at the same gas station where the circle k carwash is. I taken all the videos and pictures for proof of the issue. **The location at Merivale road is always broken down and out of service. They block off the car wash with a Pylon and it remains for days or weeks indicating that its either broken down or is currently being maintained.** **The location at Gladstone and Bank st is always displaying error message, code is not authorized.** ***** ******** ** ***** **** ** ** ************** ** ********** ***** ******** ******** *** ************-----My paid subscription has not been given to the terms of the agreement and I deem the service as not rendered. I will be issuing a dispute charge to my credit card provided if they choose to not refund me for the amount of $90.39. In addition for failing to provide such refund, * **** ****** **** ******* ** *** ****** **** ******* *** ***** ** **************

    Mac's Convenience Stores Inc is NOT a BBB Accredited Business.

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