Reviews

This profile includes reviews for Polaron Energy Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Polaron Energy Corp

  9 - 3761 Victoria Park Ave Scarborough, ON M1W 3S2

• 

  Polaron Energy Corp.

  3 13680 Bridgerport Rd Richmond, BC V6V 1V3

• 

  Polaron Energy Corp

  423 Mt Edward Rd Charlottetown, PE C1E 2A1

Review Details

• Review fromFrank S

  Date: 08/05/2025

  5 stars
  Everything went very well with my install. Very professional and helpful in every aspect from sales to completion. I highly recommend them for installing their solar panel system. Mine is not on line and generating electricity yet. There was a mix up with the electrician (not from Polaron) and my electric company. It has been corrected and I'm waiting for the electric company to install my Net Meter. Thank You Polaron for a great experience. ????

• Review fromMax M

  Date: 22/04/2025

  5 stars
  Polaron has been great. We have had the solar panels for over a year and it has been an easy installation and transition to solar.

• Review fromken s

  Date: 20/01/2025

  1 star
  system has not been working right since October can't get any help no matter how I try. One day it shows generation next day nothing. I have been passed around to countless people who forget about e as soon as they hang up the phone .
  Most definitely would not recommend these guys, I went with them as they were considerably lower cost than local guy. my mistake

• Review fromGeoff H

  Date: 09/01/2025

  5 stars
  I would highly recommend Polaron. It did take a bit longer than usual to complete the project, but this was during Covid and we are all aware of the obstacles created by the pandemic. I am very happy with the installation and my energy consumption has been cut in half. Very pleased about that. My customer service experience was excellent mainly due to my representative who was always available for questions and guidance when needed and still is today.

• Review fromRichard K

  Date: 14/12/2024

  1 star

  Richard K

  Date: 14/12/2024

  Poor customer service throughout the process
  Took forever to respond to emails and phone calls
  Installers made a mess in my home during the install
  Installation took more than 16 months start to finish
  Once project was complete I still haven’t been connected to the power grid, thus I am paying 20$k for a service that doesn’t even work!

  Polaron Energy Corp

  Date: 02/01/2025

  Hi *******,
  Thank you for taking the time to share your feedback. We deeply value your input and are truly sorry to hear about the challenges you faced during your project.
  After reviewing your case, we confirmed your solar panels were installed correctly and are functioning as expected. However, it appears there was no bi-directional meter in place, which is required to start seeing savings.
  Upon further investigation, we found that you had requested to cancel your project with ******, which resulted in the cancellation of your meter switch. Since this decision was made without our involvement, delays you are experiencing are unfortunately beyond our control.
  We’ve since contacted ******, and they’ve advised that, as the property owner, you will need to reach out to them directly to resume the process and complete the meter change. Once this step is completed, we’ll be ready to move forward and ensure everything is fully operational.
  Your experience is important to us, and we are actively working on making our communication processes more streamlined and efficient to ensure a smoother journey for all our clients.
  We’re committed to helping you get the most out of your system, so please don’t hesitate to contact us at **************@************.com if you need any assistance.

• Review fromAdrian E

  Date: 04/10/2024

  2 stars
  Polaron did eventually install the solar system, but the project as a whole was poorly managed, poorly communicated and stressful as a result.
  They do not provide a dedicated contact/project manager, so you'll end up dealing with countless different contacts. Getting our system accurately quoted was a battle, as a random polaron person who had no idea about what you'd agreed to with someone else would put together some slightly off proposal for me to sign. Phone tag, emails would ensue.
  Post installation support is unfortunately proving to be just as poor. I've been trying for two weeks to work with them to get the EMA device online. (It reports on the output of your solar, fills in cloud dashboard and accessible from app) They've just scheduled a call with me to resolve the EMA issue, so we'll see how that goes.
  ** * ***** ** ** ****** *** ****** * ********* *****************

• Review fromJuri W

  Date: 24/09/2024

  1 star
  Customer service is horrible. Most of the team does not speak ****** English which is concerning when learning about this new endeavor.
  The install team showed up unannounced and then wanted to start on the wrong side of the roof.
  I got the panel up now and it seems to work, but I am not looking forward to any future issues.

• Review fromJames R

  Date: 21/09/2024

  1 star
  I have been a customer of Polaron for about 4 years now. Getting the solar panels installed was difficult due to COVID but it was relatively painless and the first year, was pretty good because everything was working fine. I thought this was great!
  However, service and maintenance is probably the most important part of having a long term contract with a company like this. Polaron does not seem to monitor the functioning of your system to catch outages when they happen. The past two years, I have had two failures in the solar panels that took out 50% or more of my panels. These were out for months and the only way that I found out was that my power bill jumped back up. Then it took several weeks before I could get them to fix it (and only after I was forced into hounding them) and in the end, I lost all of the sunny months of the year. As far as I know, all of the solar panel data is online for them to see. * **** ** ******** ************. It shouldn't be a difficult report to make and would add a lot to keeping customers happy. It just seems the focus is installation and not maintenance.
  Honestly, if I knew before I purchased these panels how ******** their Nova Scotia branch would be, I would never have bought those panels from Polaron. Now, I'm stuck with dead weights sitting on my roof for 4 months of the year and when I mentioned that I should have them removed, the "support" person on the other end of the phone line ********** said that I had to then pay them the full amount of the contract. So, they win either way.
  Maybe support is better in other provinces, but, for me, almost every time I have had to deal with them, it's a three ring circus. I'm the one who has to identify when the system is failing. I'm the one that has to hound them to get support. * **** ******* **** I have to pay every month for a malfunctioning product and an equally bad service with no means of recourse. *** ***** ******** * ***** **** ****** *** **** ** ******* ****

• Review fromMatt L

  Date: 08/08/2024

  2 stars
  I had a 22 panel solar field installed in March 2023. In May of 2024 I notified them that there were 6 of the panels not working (3 microinverters had failed). Despite multiple emails, and phone calls to their after install service team (i have spoken to multiple service reps), there has been nothing done and we are now into August 2024. Their sales are top notch, their after Install care is non existent as far as I can tell. They have never even so much so called me back to tell me if or when things will be fixed. Buyer beware, I wish I had gone with a different company. The funny thing is i notice the full price of the agreement keeps coming out of my bank each month....

• Review fromSharon B

  Date: 27/05/2024

  1 star
  I have had nothing but headaches with Polaron... they don't do anything for you and it is so hard to get ahold of them... I waited for an hour and a half on the phone last week for someone to answer the phone and no one answered
  * **** ******* ******** * ****** ** **** ** ******* ******* **** *** **** ** ******* ****** *** *** *** ********* *********.will not be referring anyone to Polaron