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Business Profile

Engineering

MCF Moulding Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sourced Paul from MCF Moulding Solutions from ****** search as we are planning on adding a second story to our home. We have done business with Paul in the past and he helped us to obtain a building permit for a previous project. Paul visited us in June 2021 for details about our second story. Him and two of his employees came to our home for measurements, etc. A few weeks later, we received an invoice for $16724.00 for the drawings for the second story addition. We were asked to pay half of this payment in order for Paul to start the actual drawings. We paid the following: June 26, 2021: $4000.00 paid via e-transfer July 1, 2021: $2000.00 paid via e-transfer July 11, 2021: $2000.00 paid via e-transfer In summary, eight thousand ($8000) was paid to Paul in order for him to start our drawings. Paul committed to provide us the drawings but didn't do so until January 2022. We mentioned that we wished construction to be started in May 2022, however, we did not hear from Paul until we reached out to him. At times he didn't respond to calls or texts until several weeks later giving excuses of family members being ill. After continuing to reach out to Paul, it wasn't until July 2022 that our drawings were sent to the City of Toronto for the building permit. We paid approx. $2800.00 for the permit to be started in July 2022. This is one year since Paul took out $8000.00 for the drawings. In August, the zoning examiner requested more information from Paul. Until this day, Paul has not submitted the information for the examiner. Given that this process has take 18 months and we still have not received our building permit, we have reached out to Paul several times requesting our money back. He failed to acknowledge or respond to our texts and calls. We are simply asking for our money back to source another architect and contractor to complete our second story. We visited the address of this business, however, this address led us to a *** store with a P.O. Box

MCF Moulding Solutions is NOT a BBB Accredited Business.

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