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LBC Mundial Cargo Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: LBC Complaint- Invoice #s: **********, **********, ********** 

    I felt that LBC Mundial Cargo Corporation (Scarborough) **********.com was misleading me and violated my trust. I called LBC: 1-888-652-2522 since Oct. 13/22 once or 2x a week to follow up the replacement of my 3 shipping (**********) boxes that their agent picked up. I called this number and the staff that answered my call would tell me that they're making a report on it and they'll make a follow up at their warehouse. On Nov. 14/22 the LBC with contact # 1888-652-2522 staff gave me another #s to contact ************* & **************.
    On Nov. 29/22, one of their staff told me they’re making a report on it for delivery, or I can go to their warehouse and pick up the boxes myself,-which is not the agreement I had w/ them.

    I used this LBC freight forwarder service for years, and the deal with them was their agent will pick up my filled up shipping boxes w/ a payment, and upon pick up, LBC would provide me w/ empty boxes regardless of the brand of the boxes.

    When their agent picked up my 3 boxes last 10/13/22. I wasn't given 3 empty replacement boxes as per the LBC agreement. I texted the agent and I just simply got an answer of "no replacement". I phoned LBC to verify, and I was told that they still do replacement and I should get a replacement. I texted their agent again as to why. Their agent's answer was that the LBC will have him pay for empty boxes. But their rate had increased and he could not afford to replace my 3 boxes that he had picked up.

    Whatever the agreement they have w/ their agents should just be between them. It shouldn't be passed on to me as a customer. As of this writing, 02/24/23 I never have received replacements for my 3 shipping (**********) boxes, and I never got a phone call from them w/ regards to my follow up. They appear to be making me believe that they are in the process of replacing my boxes. The agent forfeited my 3 replacement boxes without any warning.

LBC Mundial Cargo Corporation is NOT a BBB Accredited Business.

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