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Business Profile

Mattress Supplies

Sealy Canada Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint regarding Sealy Canada Ltd. (Tempur Sealy Canada). We have been dealing with Sealy since mid 2018 for the replacement of 2 subsequent factory defective mattresses.

    There have been multiple very frustrating problems in dealing with Sealy since 2018, however the current and most important is the incorrect mattress model of lesser value was delivered to us in June 2022. When we ordered the last replacement mattress in May, Sealy insisted the one we selected was an upgrade to the equivalent replacement they were offering, despite us being able to prove with photos and construction details that our choice was of equal quality they refused to negotiate. As we were at a standstill we paid the "upgrade" and delivery fees in order to settle (upgrade fee $187.00 +tax, delivery fee will be $119.00+tax )

    The last communication from Sealy was an email in July from a customer service representive apologizing for the error and stating the correct mattress would be shipped within a few weeks, it has now been 5 months. Sealy has since refused to anwer all emails and phone messages I have made to various contacts (including the Manager of Customer Service) requesting the status of the correct replacement.

    We hope the BBB will be able to help us resolve the situation with Sealy Canada Ltd. / Tempur Sealy Canada ************ ********************* ******** ******* **** *** ****** ****** ************ ** *** *** ****** ************** * ******************* * ********

    Thank you. 

Sealy Canada Ltd is NOT a BBB Accredited Business.

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