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Business Profile

Moving and Storage Companies

Sheffield Moving and Storage Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Sheffield to move goods from Markham Ontario to Victoria BC with requested delivery dates May 15,2023 to June 8, 2023. The company sent a team to pack and load my goods on May 8, 2023. On May 18, I received an email stating that my shipment would leave their warehouse May30-31, 2023. As of today ( June 15, 2023 ) I have not received anything. I have tried to contact the company via email and voicemail to see what is causing the delay but have not received any reply. I am frustrated and wish to resolve things either by delivery of my goods or else compensation for a lost shipment. It has caused significant difficulties with setting up my new residence. Prior to hiring a lawyer I thought to use this complaint process to find a resolution.

    Customer Answer

    Date: 13/07/2023

    Sheffield Moving & Storage finally did contact me to let me know when my shipment would be delivered. Very weak excuse about why the shipment was delayed. I never did hear from them regarding my complaint so not surprised that neither have you. The poor communication from this company was the major reason I complained and I feel that other potential customers should be made aware of this.  ********* * ** *** ***** **** ********* ******** ** ** ****** **** ****

    As I have my things plus I have paid then I am not sure what you can do other than post the complaint and say it was unresolved. 

    Thanks for your effort. 

    ** ***********

Sheffield Moving and Storage Inc is NOT a BBB Accredited Business.

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