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Business Profile

Stone Setting

Pro Stone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stone Setting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We first went to Pro Stone on November 12, 2022 looking for pick out stone for a fireplace. I have had numerous interactions with this business in the past and had no issues. Based on the receipt ********* we placed a deposit of $850 (50%) on a total job cost of $1700. They were to send someone out to measure within two weeks of our deposit. When no one came, I called numerous times and left voicemails but heard nothing back.

    We went back in person in January and were told that our paperwork was lost (apologized) but that they’d send someone out the next day. No one showed up and weeks went by. Went back again in March and spoke with someone different. They again apologized and said someone would be out the next week to measure.

    No one came again and I have not followed up or called as I feel like my deposit is now lost. **** ********** *** * ***** ******* **** *** ******* * ******** **** **** ***** **** ******** *********** ** *** ***** ** **** ***** I am looking for my refund back as I have had no success in reaching anyone or getting any resolution.

Pro Stone is NOT a BBB Accredited Business.

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