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Business Profile

Streaming Service

Einthusan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Lifetime Premium subscription to the website in 2019, which entitled me to lifetime of premium service. I hadnt used the website since during pandemic but when I tried to access my account in January of this year, website prompted me to join the Premium service. This was despite I had already paid for Lifetime in 2019. On reaching out to them about this issue, their response was: “your Membership status has been revoked as of December 01st 2022.

    This is due to a policy change within the company in December 2022. Our Lifetime Premium Membership model was converted to a 3 Year Premium Membership plan for the cost $30. We are sorry that we couldn't uphold our promise of Lifetime Membership, and you may rightfully feel resentful and betrayed.”

    No remedy provided and no response to honoring the commitment or refunding the cost that I paid for the product that they revoked.

  • Initial Complaint

    Date:28/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* ** * web movie service. I subscribed to lifetime benefits in Jan 2017 which clearly indicated that I pay ONLY ONCE. Recently, they changed their policy and have instituted premium membership for 3 years for $25. I requested them by email to HONOR lifetime benefits *** ********* **** * ** ************* They have replied by email but did not address my concern. They want ALL lifetime benefit members to start paying every 3 years. * ***** **** ** * ***** ********* ** ***** ****** *** ****** ************** ******** ******** ******** *** *** ** ***** *** ******* ****** **** *** ***** ********

  • Initial Complaint

    Date:13/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for Lifetime Premium Membership for Einthusan online account to watch online content legally. Membership was working fine till I noticed recently that I was my Lifetime Membership was showing expired.
    I contacted Einthusan via email and they changed policy effected Dec 1, 2022 and now I should pay every 3 years to extend my premium membership
    **** ******* ** ********** *********. When I purchased it terms clearly did not have expiration. If company decides to change policy it should impact new customers signing up. ** ****** *** ****** ******** **********  ******* ****** ***** **** * **********

Einthusan is NOT a BBB Accredited Business.

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