We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vaporizers

Canvape
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Canvape's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canvape has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Canvape

      1 - 21 Canadian Rd Scarborough, ON M1R 5G2

      BBB accredited business seal

    • Canvape

      10 - 1 Steeles Ave E Brampton, ON L6W 4J4

      BBB accredited business seal

    • Canvape

      69 Dunlop St. W Barrie, ON L4N 1A5

      BBB accredited business seal

    Customer Review Ratings

    1.89

    Average of 9 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • S. D.

      Date: 16/09/2024

      S. D.

      Date: 16/09/2024

      I just bought my vapes on friday it said it would come monday after i just spent 100$ for 3 vapes and on top of that it’s 10$ shipping and 20$ for one day shipping like respectfully no, .. it’s not true to the timing but it’s not here yet and it’s monday 6pm, it said from 12-3pm it’s not here and now i’m vapeless *** ** ********* *** ********, thank you so much !!!!!!!

      Canvape

      Date: 21/09/2024

      Hi *****, sorry to hear your package may have arrived late. We do our best and are at the mercy of shipping companies to make sure they live up to their promises. If you didn’t get your package later in the day after you wrote this review please contact me so I can take a look at what happened. We’d like to ensure it doesn’t happen to you again or another customer. Also we can look at getting you a credit for the shipping costs if the shipper missed their promise date.

      S. D.

      Date: 21/09/2024

      Hey i sent a review on my vape not being recieved, it still hasnt come it was supposed to come on monday then they said wednesday i believe, still not here though.. now it’s saying tuesday but i contacted can vape support and they said they would get me an express shipping with the vapes i bought with the money i spent on the vapes

    • Jamie S

      Date: 26/01/2024

      Jamie S

      Date: 26/01/2024

      The charge for xpresspost but just *** *** *** *** send it expedited parcel anyway. They recently put something on their website warning people it doesn't apply to batteries. But they still don't send it right most of the time and they just keep the extra, batteries or not. **** **** **** *** **** ** **** ********* ** ** ******* ****

      Canvape

      Date: 08/02/2024

      Hi *****, I see you did this review before we chatted. I'm glad we had the opportunity to fix things up for you and let you know how much we appreciate great customers like yourself.

    • Shauna S

      Date: 31/08/2023

      I have been ordering from canvape for awhile never had a problem, This last time they sent me the wrong pods so I contacted customer service and couldn't believe they wanted me to pay to have them shipped back to them and accused me of lying about getting the wrong pods. Because noone would help me at canvape I contacted the zpod manufacturer and they helped me out right away and sent me a free label to return my pods and sent me the flavor I wanted with a 20% discount on my next order with ******. I order pods every week and will never order from canvape again due to their poor customer service *** ********* * ***** **** * ***** ** * ******

    • J. S.

      Date: 16/06/2023

      J. S.

      Date: 16/06/2023

      Horrible customer service! Will not warranty damaged items! *** *********** Do better Canvape!

      Canvape

      Date: 12/09/2023

      Hi there, we cannot warranty damaged items. We can only provide warranty for manufacture defect, malfunction or premature failure. If the item is not damaged or broken no problem!

      J. S.

      Date: 13/09/2023

      Whoever is responding to this is ** ***** because the owner has already refunded the money because they do cover cosmetic damages when it is something that it was bought for cosmetic purposes as a bong with a decal on the side of it. Learn how to do your job please.

    • Peter K

      Date: 11/05/2023

      Peter K

      Date: 11/05/2023

      I was in a hurry and didn't take the receipt. My bad. Two days later I noticed on my bank statement, that I was charged $58 for two packs of vapes, one cost $ 17. However, when I asked the store owner to quickly check transaction on his terminal he refused *** ******* ***** *********** Same with the "customer service" who hung up the phone on me. * **** ** * ****** ******  
      At this point I don't care about the overcharged. But I am upset how they conduct business. There is no more client satisfaction, or kind customer service. The store "owner" was ********* telling me to contact BBB. So I did as a warning.

      Canvape

      Date: 24/08/2023

      Hi there, that was not the "owner" it would have been an employee. If you could send me an e-mail with the information I will try to go back in history and see what happened and get it sorted out for you. I'm sorry you experienced this and if I can assist you please let me know with a simple e-mail to *****@*******.com

    • Lisa S

      Date: 27/12/2022

      Went to the location in Barrie. Nice kid helped me out, got my vapes at I think the best price around. Will return there again.

    • Maryna N

      Date: 24/11/2022

      Awful customer service. They don't help with anything, **** ****, don't take any responsibilities. They need to fire every customer service employee and hire an adequate team. ***** *** **** ****! Expired product, waste of money!

    • TIM K

      Date: 27/09/2022

      * ***** ****** ****** ** ****** ****** ******** **** *********** ******, My wife and I have been buying from canvape.com in Scarborough outlet for well over 10yrs and never had a problem. But then again some people are never happy no matter what you do. *** *********** *********** ** * ** * ** **** **** ** ****** ********* ** ***** *****.
      From
      TIM & HEATHER

    • Crystal L

      Date: 09/09/2022

      **** *** *************** They overcharged for shipping and I had to go pick up the item because that's what the agreement they have on their end is but don't let you know that at all prior to taking your money.

    Canvape is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.