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Business Profile

Work Clothing

Northern Boots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Work Clothing.

Complaints

This profile includes complaints for Northern Boots's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northern Boots has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26, 2024 I ordered a pair of steel toe *** ***** rubber boots to use at my job. I paid 151.19 after tax. I have tried multiple times to contact this company about my order after I waited a month and still hadn't received a shipping confirmation. Still to this day over 4 months later I haven't heard from them nor have I received the product.

    • Initial Complaint

      Date:03/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased boots from this company on January 30, 2024. The amount paid was $172.88. They sent me an email saying they’d update me with tracking. The never did and that link attached to the email didn’t go anywhere. Tried contacting the company multiple times never heard back from them and never received my item. And most importantly never received my refund for an item the never shipped me. ******** *****

    • Initial Complaint

      Date:19/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order at Northboots.ca on Jan. 12, 2024. My **** debit card was charged at time of the order for $169.56 CAD.

      I since learned from online reviews that the business repeatedly fails to ship products to customers and that they are non-responsive in dealing with complaints. On Jan. 16, 2024 and Jan. 18, 2024, I sent emails to North Boots requesting a refund and a cancellation of the order. I have received no responses to my emails and I worry that my money is lost and no product will arrive.

    • Initial Complaint

      Date:23/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov. 4th ORDER #***** confirmed as 2-5 days shipping and received a tracking number saying it was expected to arrive on the following Wednesday. On that day it changed and said delayed but no explanation. Emailed them directly multiple times, replayed to confirmation, found their ******** account and messaged them and wrote ****** review. Have received no response to date and there is no number listed to call. I have not received my item or a refund or even a response. **** ******* *** *** **** ** **** * ******* **** ****** ********* ** ******* ** ** * ***** *** **** **** **** * *** ** ** **** ***** *** **** ****** **** **** **** ** **** **** **** ** *** ******* Now no jacket and no money to buy another one as they charged my card. I have kept all my attempts to contact them if needed for review.

    • Initial Complaint

      Date:30/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on March 21, 2023 (order # *****) for a pair of boots and a sweater and paid with credit card for a total of $277.96.

      On March 31st, 2023 I received a shipping confirmation email that the boots were shipped and received it on April 4, 2023.

      On April 7, 2023 I received an email from the company advising me the sweater I ordered was not available and gave me other options to choose from.
      As the email went to my junk folder, I only replied to that email on April 27, 2023 asking for a different sweater, and received no response.

      I emailed the company again on July 18, 2023, requesting once again the different sweater.

      I emailed the company again today, October 30, 2023 to request a refund of the cost of the sweater plus tax that I paid for a total of $85.87.

      ***** ********* * **** **** ** **** ******** ******* ** ****** ***** ******* *** **** ****** **** *** ******* ****** ** ***** ***** *** * **** ********** *** **** ******* ** **** ** ***** ******** 
      I am requesting help on getting a refund for the product I never received and the taxes I was charged for that product.

      Thank you

    • Initial Complaint

      Date:13/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of ***** boots March 2023. Noticed cracking in several places. Contacted Northern Boots as it is manufacturer defect. It's been 2 months with no resolution. I have been sending emails for updates every 1-2 weeks. Also get, 'Sorry we are working with our claims department'. I've since sent my request to ***** **** directly who ensured me that the claim would be honored but needs to go through the reseller. ********** **** ** ***** *************** ******* ** ********

    • Initial Complaint

      Date:19/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On august 28th 2023, I ordered a pair of boots. The shipping delai was 3 to 5 business days. After 5 days, I contacted the compagny (by email) questioning when my order was going to be shipped. I was told it could take up to 10 business days. After 10 business days, I contacted the compagny once more. They told me :" we are still experiencing backlogs in your item due to operational changes and logistic issues." So, since I needed the boots quickly, I asked for a refund. It's been over 5 business days and I still haven't received any refund.
      ****** ******** ******* *************** ** *** ****** ********** ** ** *******

    • Initial Complaint

      Date:13/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (Order #*****) on August 6, 2023 for a *** work boots (worth CA$230.99) They emailed me on August 11, 2023 letting me know that the item wasn't available and they were unable to provide a restock date at the time, and they recommended some alternatives instead. I replied and said I'll just get the refund, but instead, they offered me a 10% discount as a refund. I said "No" again and they replied with another brand recommendation instead of the refund. I refused again, and they again replied with recommendations. I told them I wasn't interested in purchasing boots anymore and I'd just like to get my refund. They said they (the representative) will personally reach out to their shipping team to inform them about my cancellation request, and that they'll update me. This was in August 15. They didn't give any update, so on August 30, I emailed them again to follow up. They apologized and said they're still waiting for the green light from their manager, and they again recommended another item and a 40% discount. I just want my refund.

    • Initial Complaint

      Date:07/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this business through their website on august 4 2023. (order # ) Amount of transaction is $183.70. Their website indicates 2-5 business days to process and ship and then provide tracking information. We are now 5 weeks later and have not received any tracking information, let alone my order. I have contacted them via email and have received several responses essentially apologizing for delays but not giving any reason for the delay and not offering any solutions. I have demanded a full refund twice already and have not been issued one. ***** ***** **** ******** ******* * **** ***** **** ******* ***** ****** **** *** *** **** ********** ** ***

    Northern Boots is NOT a BBB Accredited Business.

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