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Business Profile

Ski Resorts

Mount Baldy Ski

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a family seasons pass for Mount Baldy and added on tubing back in April for the 2024/2025 season. We are unable to use it for a whole host of reasons myself involving medical reasons.
    Ihave reached out to cancel the membership before the specified time back in October and have been speaking to ***** ******. He was very friendly and ensured that he would give me my refund back in October and told me it would have to be done via e-transfer since I paid with ********** online back in April. He said it would take 5-10 business days for me to see the refund. I was very patient and when i still did not see my refund I emailed Mount Baldy. He replied and apologized for not doing it and said he would do it that week. I waited a week and a half and still nothing, I emailed him, and called his cell phone and the business phone leaving messages with no reply.

    Business Response

    Date: 28/12/2024

    Hi, thank you for your message. We did put through the refund for this family pass. We had issues on doing the refund but was able to figure it out with customer service from Square point of sale.

    She should receive a refund within 72 hours from today’s date

     

    Let me know if you need anything else thank you, *****

Mount Baldy Ski is NOT a BBB Accredited Business.

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