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Business Profile

New Car Dealers

Smith Falls KIA Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a mirror replaced by the dealership in February. The mirror is connected to the electrical system in the door. It appears that the electrical system also operates the power window was incorrectly reconnected or altered during the installation of the mirror causing the power window not to operate correctly. I went to the dealership on March 5th and the Service person would not even look or discuss the matter. I spoke to the Sales Manager, and he said that he would look into the matter, but he never got back to me. This is not the first time that their mechanical has caused electrical problems with my car. It is obvious he doesn't know anything about automobile electrical repair, or he is just careless.

    Business Response

    Date: 29/04/2025

    I am sorry about the delay taken to respond to this complaint. ****** has been on maternity leave and is no longer responsible for the responses for this location. Please let me escalate this today and respond within 48 hours.

    Regards,

    ***** *********

    Sales Manager

    Smiths Falls Kia.

    Business Response

    Date: 30/04/2025

    We are more than happy to investigate the situation. While we do not believe that the mirror replacement that was completed caused the problem that Mr. ********* is having, we will not be sure of anything until we have the vehicle in the shop. All that we insist on is that the staff is treated in a respectful manner that is compliant with our corporate policies. We will waive any charges for the diagnosis of this issue. Any questions or concerns in regards to this matter can be addressed by Mr. ********* with our Fixed Operations Manager, ***** ****** at ************. Mr. ********* can also book his appointment for the diagnosis over the phone with our service manager at ************. 

Smith Falls KIA Ltd. is NOT a BBB Accredited Business.

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