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Business Profile

Trailer Sales

Leisure Days RV Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 26th 2023.$56,054.47 The business committed to selling me with fully functioning travel trailer.Not filling legal obligations to have the trailer in working order (heat, hot water, broken stabilizers, and a full black water tank).No.

    Business Response

    Date: 06/09/2023

    It should be known that we tried to satisfy this customer with several options, but have not had any success. We have offered to service the customers used trailer purchase in order to address the customers concerns and even went as far as to offer an exchange/trade scenario so they can feel confident in their purchase. So far we have not had any decisions made by the customer, other than negative reviews and threats of legal action. This is never a situation we want our customers to be in and hope to be able to resolve this in an amicable way. We want to work with the customer to try and resolve the issues in a fair manner.

    Customer Answer

    Date: 06/09/2023

     
    Complaint: 20559357

    I am rejecting this response because: The sales team was rude and lied about the condition this unit was in from the start, they also didnt properly communicate with their customer service so I dont and cant trust them to provide me with another unit without any issues. I refuse to deal with the ************ Leisure Days location. Dealing with this has been a stressfully horrendous experience.

    Sincerely,

    ***************************

    Business Response

    Date: 07/09/2023

    It is unfortunate that our customer is refusing to work us in finding a satisfactory resolution, but our offer remains on the table should they decide to change their minds. 

    Customer Answer

    Date: 17/09/2023

     
    Complaint: 20559357

    I am rejecting this response because:

    Sincerely,

    ***************************

     

    Theres no current stock that fits my needs/wants in the same price range so thats not acceptable.

    If these issues were overlooked while it was inspected I have doubts and reason to believe it wont be properly fixed even if it was returned to have repairs done.

Leisure Days RV Center is NOT a BBB Accredited Business.

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