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Business Profile

Health Club

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled membership with Anytime Fitness in St. Catharines in July of this year - I received confirmation of this cancellation. However, on September 26, 2024 an amount of $30.50 was charged to my credit card. I emailed them and asked that they refund the amount to my credit card. They responded on October 30 indicating that a refund has been initiated. To date that refund does not show up on my credit card. Again on October 1, 2024 an amount of $25.98 was charged to my credit card. I again wrote them. To date I have received no response. I need them to refund the monies to my credit card and remove my credit card information from their records.

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I formally cancelled my membership in person on Sept 9th. Signed documents with a customer service representative. I have continued to be billed several times and management refuses to respond to my emails. I have been billed $96.05 per month. My membership began with ************** being double billed my onboarding fee. It took numerous attempts to get a refund. When I requested to cancel my membership, I was told they couldn’t meet me in person until about a week after the request which was 1 day after my rebill date. I was told (in writing) I would not be rebilled after that date.

  • Initial Complaint

    Date:24/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to cancel my membership several times and was ignored by the owner. My bill kept increasing and I was not using the facilities. I was on a month-to-month contract since my 1-year agreement had expired. The owner did not allow me to cancel unless I paid surcharges. My balance is now with a collections agency and is sitting at $278. I would like this balance waived or adjusted as I feel like I was not able to cancel, not because of lack of awareness on my end, but because of the unresponsiveness of the owner.

Anytime Fitness is NOT a BBB Accredited Business.

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