Complaints

This profile includes complaints for Lodde Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lodde Roofing

  17A Neilson St St Catharines, ON L2M 5V9

  
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  Lodde Roofing

  4129 Harvester Rd, Unit D Burlington, ON L7L 5M3

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2012 Herb Lodde removed a slate roof and replaced it with asphalt shingle. ******** ************ (**** ************) contracted Herb Lodde through his business partner, ***** ******** Sales Associate with Lodde.
  The job was poorly managed and was a very stressful experience , and I was glad to see the back of ****, ***** and the crews.
  However, there were leaks in one specific area intermittently over the subsequent years. Some patching was done by an independent roofer...ultimately this was unsuccessful in stopping leaks.
  In March 2023 I spoke to Lacey, Office Manager at Lodde. She said there was nothing that could be done: 10-year warranty expired, didn't really service Hamilton .
  Since then I have had inspections from 3 reputable roofers, who all said the same things: original work not done right, complex problem; Lodde should take responsibility.
  Today I contacted Lodde again, Lacey could not direct my call to one of the owners, and reiterated there was nothing she could do. After more discussion, she suggested that I could pay for an inspection and she could waive the surcharge normally applied to inspections in Hamilton.

  Business Response

  Date: 01/06/2023

  Ms. ****** was taken through the process in great detail as to where we could assist her during two phone calls. Her treatment aligns with all of our clients and her negative response is uncommon. We discussed with Ms. ****** that she was provided a 10 year workmanship warranty as outlined on her signed proposal for the work and we expressed that not once did she call our office with any complaint during those 10 years and therefore we have no paper trail of any issues. Upon discussing the lack of complaints from Ms. ******, she admitted fault to neglecting to call but decided regardless of her shortcoming it was still our responsibility to make things right by coming out free of charge. Additionally it is clearly outlined in our proposal that if any third-party contractor is hired to do any work on a clients' residence where we have done work, this voids their warranty as we cannot warranty other contractors' work and our existing work that has now been tampered with. Ms. ****** also expressed negative opinions towards ******** ************ that does not reflect our workmanship and the services we provide. We offered her a discounted inspection rate out of goodwill but she decided that this was insufficient and that she'd be contacting the Better Business Bureau.

  Customer Answer

  Date: 01/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It is disingenuous for them to claim they offered a discounted rate for the inspection. After telling me the inspection charge, the office manager informed me that there would be an additional charge on top of  the standard inspection rate because the property is in Hamilton. When I pointed out that the property was in Hamilton when they accepted the roof replacement job in 2012, the office manager said she would waive the additional "Hamilton fee". At the end of that conversation I felt insult had been added to injury.

  
  
  Sincerely,
  
  
  
  ********* ******