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Business Profile

Retail Stores

Fog Off Clothing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is registered in Ontario but operating in St. John's, NL at the ****** ****. I made a purchase ******** ********* and attempted to exchange it myself. The purchase was a gift and the items didn't fit. The company did not have another size, so I requested a refund ******* ****** *********. The store would not issue a refund and told me the item is exchange only. The receipt also says exchange only, yet I was told at purchase it was exchange or refund, and their online policy states the same. The rep told me to contact the owner for a refund. I have spent almost a month attempting to do so, plus returned to the store 9 times to try and see if he was there. I finally submitted a complaint with the ****** **** *** ******** ******* *********, and the owner finally contacted me after I submitted the complaint. *** ************** *** ** ****** ** ** ** *** ****** ** ************* *** ********* * **** ** ********* *** ******** ********* ** *** ****** ***** **** ** ******* ******* **** *** ***** **** *** *** ******* I am requesting a full refund and for the owner to never contact me again outside of the refund. I can also submit documents on phone calls and possibly social media comments to the owner, but I have now blocked the company after I finally received a reply, ** * **** ******. ****** ** *** ***** ** ***** ******* **** **** Thank you.

Fog Off Clothing is NOT a BBB Accredited Business.

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