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Business Profile

Auto Repairs

Jim's Finish Line Auto Trans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date: 05/30/2024 - Paid: $3,287.85 - Description: I took my 2017 Hyundai Santa Fe in to Jim's as the car was running in "limp" mode and wouldn't come out of 4th gear. I mentioned that it could be an electrical issue or a simple solonoid issue. After having my car for over a month, and deciding to purchase and replace my existing transmission (without my permission) the repair still didn't work, Jim then sent my car to another business who diagnosed and repaired the issue within 1 day. When it came time to pay the bill, Jim railroaded me into accepting a small amount off of my bill (approx $600) and mentioned not to return to the business. In the end, I have paid appriox $3300 for a repair that would normally only cost $500. Jim did NOT keep me updated, he did NOT gain approval to purchase a more expensive transmission and do a complete transmission replacement. I feel that this was all done without my needs and best interest in mind and Jim should have owned up to his mistakes rather than gaslighting me into overpaying for a simple issue.

    Business Response

    Date: 12/06/2024

    To whom it may concern,

    I had written out a response but then it seems the customer and I have resolved the issue. Please find attached the customers recent email stating that the issue is resolved.

    If our reply and attachments that are more in detail is required and the matter is not resolved we will keep it saved on our computer and can provide it.

    Thanks so much!

    Customer Answer

    Date: 13/06/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jared C****

Jim's Finish Line Auto Trans is NOT a BBB Accredited Business.

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