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Business Profile

DJs

Schwartz music

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/09/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company for my wedding, They sub contracted us to another dj, and they messed up my name entering the **** when he said stand for the bride and groom. He called me my my sisters name, when I reached out to them they ignored me saying it was my fault, because I didnt fill out the music form but I did fill out the form with names and important stuff because I left the song list up to the dj. As I just wanted people to get up and dance. And they said they couldnt hear it in the video I have of the mess up but its clear as day so my mom reached out and they said they would refund me. But instead of doing so they blocked me, mom and my dad, they then went and deleted our reviews because they were negative.. they have deleted comments from other people with negative reviews as well..

    Business Response

    Date: 28/09/2023

    After the event a refund was offered by Schwartzentruber Music and refused by the client.
    Client, along with her friends and family made defamatory comments about Schwartzentruber Music Services on numerous social media platforms including ******** and Instagram. Also proceeded to make negative comments via 1 star reviews on Google. 
    This is now in the hands of our lawyer. 

    Customer Answer

    Date: 28/09/2023

     
    Complaint: 20618588

    I am rejecting this response because:
      *********** did not offer a refund they have ignored and avoided requests for refund,  we have a right to post on our own social media about our bad experience and we are allowed to leave ****** reviews. As we see fit, as my lawyer has informed me we are legally allowed to do, because we posted facts that happened at our wedding and we have video evidence to prove these incidents occurred 
    Sincerely,

    *********************

    Customer Answer

    Date: 28/09/2023

    Im this video you can clearly hear him say ******* and *******. Which they are denying they said as my name is ***********;

Schwartz music is NOT a BBB Accredited Business.

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