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Business Profile

Horse Training

Darkin Riding Stables/ Sunset Stables

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registered my daughter two separate times for a week-long day camp with this facility, and I was not contacted directly that the camp was cancelled, and we arrived at the gate. The second time the week was cancelled, I contacted them via ******** messenger because I knew ahead of time that there is a lack of customer communication. I was told they had to cancel because not enough kids were registered. I had specifically registered my daughter weeks in advance so I would have child care so I could work; both times, I was without enough time to find someone to watch her, which resulted in missing multiple work days.

    When I booked the camp, there was no mention of no refunds for the day camp services (I have saved evidence from both ******** and the website). Instead, an offer to reschedule the camp or have her attend lessons, but I do not want to be put in the same situation again where I'm scrambling again and don't feel safe having my daughter attend this business with the lack of professionalism.

    I have requested my $250 back multiple times, and Darkin Riding Stables is not responding.

Darkin Riding Stables/ Sunset Stables is NOT a BBB Accredited Business.

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