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Business Profile

Snow Removal Services

Precision Snow Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snow Removal Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/12/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund of deposit due to false advertising and no service provided.
    (Details in PDF I attached)

    Business Response

    Date: 14/01/2024

    Mr. *****'s complaints are unfounded.

    Ottawa experienced a grand total of ONE snow event after which he made a complaint to the ***.  As you know, every snow removal company has its trials and tribulations at the beginning of the season and he launched a complaint after the first snowfall. And we provided service. All of our GPS and logs show this.

    So I refuse to go into every minute detail about his insane complaint. We have continued to have his driveway on our route list as he had paid us the first instalment. This said, we will remove his property from our route lists effective at midnight tonight as the 2nd payment would have been due on January 15th. 

    If you require anything else please let us know.

    ****

    Customer Answer

    Date: 18/01/2024



    Complaint: 21002699



    I am rejecting this response because: My complaint was two-fold:

    1. I asked to cancel the contract and be reimbursed my deposit BEFORE ANY SERVICE was provided by Precision.  They refuse and are unwilling to reimburse me.

    2. Misleading and False Advertising: As I mentioned, the main reason I chose Precision was the claim that they would provide multiple alerts via email, text and Twitter. I also signed up for the Plow Call Alerts on their website. I never received an alert. They DO NOT have a functioning system in place to provide these alerts to their clients. Below is what is statd on their website:

    (5). Snow Alerts
    We try to notify our clients of any impending storms and our proposed snow storm management strategy. We do this by emailing our clients ahead of time. Phone calls are made to our customers as we get closer to our commencement, during a storm, and after a storm. This is done for many reasons, such as giving our valued customers an increased opportunity to move their vehicles prior to our arrival.

    3.  Their contract does not have a clause stating that there would be no refunds for cancellation yet they refuce to refund me.

    I respectfully ask that my depost be reimbursed.




    Sincerely,



    ***** *****

    Business Response

    Date: 26/01/2024

    He cancelled the contract after ONE SNOWFALL.

    Our alert system cost us a fortune. Over $25,000 this year alone. But there was no way to finalize it before the first snowfall of the season. It is an extremely labour intensive process as all of the last-minute clients are signing up for service. 

    He decided to cancel the service not because of the call alerts but for another reason, whatever it was.

    Moreover, the call alerts were never part of the contract but as an added feature for which that WE DO NOT CHARGE. 

    ****

    Customer Answer

    Date: 03/02/2024



    Complaint: 21002699



    I am rejecting this response because: (see attached)



    Sincerely,



    ***** *****

    Customer Answer

    Date: 05/02/2024

    Date Sent: 2/3/2024 3:54:11 PM
     
    Complaint: 21002699

    I am rejecting this response because: (see attached)

    Sincerely,

    ***** *****

Precision Snow Removal is NOT a BBB Accredited Business.

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