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Business Profile

Go-Karts

Goodwood Kartways

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Goodwood Kartways offers an "Arrive and Drive" program in which for $70 a race, you can rent a go kart and compete in an 8-14 race schedule. When signing up you need to pay a deposit for 2 races ($70x2=140 + hst).

    The complaint is that GoodWood Kartways becomes unresponsive once the even ends and does not send refunds to non-returning participants on the January 31st date in their "Rules and Regulations." Myself and 3 other attendees have not received our refunds back, and Goodwood Kartways does not respond to emails.

    I have sent Daniel D. and Stefanie D. approximately a dozen emails asking how the deposit process works, when we will receive our deposit, and why he has missed the January 31st return date outlined in the "Rules and Regulations" and they are unresponsive. A quick search online shows that many people did not receive their deposits.

    With 1,500 members (as indicated by Daniel in an email) witholding $140 per person would mean that he is ******** $210,000 from participants (although some members will return).

    In addition there was a cancelled event they refuse to refund me on, even though I cancelled 24 hours in advance and a friend of mine never got a refund on a pair of gloves he ordered, which never arrived.

    I am seeking $140 for the 4 of us who participated in Goodwood Karting, plus $120 for each of us that paid for an additional "Two Stroke: event which we cancelled 24 hours in advance, plus my friends gloves.

    So $140x4 + $120x2 + the gloves (which I don't have a price for at this moment), all plus hst. This is $904 total + the gloves

Goodwood Kartways is NOT a BBB Accredited Business.

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