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Business Profile

Construction

Stonetown Concrete & Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in August of 2022 we put a deposit down for the company to pour a Concrete pad and side walk way in out backyard.

    We were told we had to put a deposit down. In total we gave Stonetown Concrete & Construction $3687.68 for doing absolutely nothing. This may not seem like a lot of money, but to me who is retired and the world the way prices are now, it is a lot of money to me.

    He (****) was supposed to do it thst year. But he had excuse after excuse from telling me he had no workers, to short on concrete, to eventually saying the weather is too bad to pour. He gave me his word we would be first on his list in spring of 2023.
    Come spring 2023 we contacted him and he kept pushing the date, **** ***** ** *** ** ****** ** *** ***** ********* 

    Last he texted us was in May and now he has completed shut us out. We have called, emailed and texted many many times qith no response. We feel taken advantage of and we would like to get the job done or a refund so I can get someone else to do it.

  • Initial Complaint

    Date:15/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid a deposit of $5800 to have a concrete drive installed on August 13th with the expectation that the work would be completed by mid September. We had trouble contacting Rick (company owner) after we gave him the money and we did not hear anything back until early October when we were again promised an install date of October 10th (Thanks Giving) Rick did show up and started to dig the driveway and again promised to pour the concrete on Friday the 14th. Rick text early on the 14th to cancel the appointment promising to pour the next week, this cycle continued until November 11th when he again let us down and we asked for some of our deposit back (we were willing to pay for the work he had done even though we knew we would end up paying a new contractor to do it again in the spring. Rick only text to say that he was keeping the deposit as he claims to of done half the work (We figure we are being generous if he done 20 hours of labour)
    We are now left without access to our drive/garage over the winter as well as being $5800 worse off.

    I can take pictures if you need them?

    Can you help?

Stonetown Concrete & Construction is NOT a BBB Accredited Business.

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