Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sent the following letter to the owner **** **** ****** and BBB. However, I have not received any responses. Nor has the online menus been updated.: First off, I'd like to say that I do enjoy Andy's Famous Pizza. That being said, I want to let you know about an issue I experienced with my last order with the Strathroy location. I don't normally send complaint letters but in this case, I was so confused, insulted, angry, and disrespected that I was compelled to write to you. I had looked online (Facebook-#1 below-printed menu attached) to find your menu and had placed an order on June 18, 2023 around 5pm. My order was for 2 x #3’s (a Large Deluxe pizza, 40 shrimp, and a large salad), and a medium cheese pizza (all for the advertised price of $81.95 + tax + delivery). I made sure to repeat my order on the phone. When I received my order, I found out that it was incorrect! I received 80 pieces of shrimp, 2 large salads, and a medium cheese pizza. I did not receive the 2 Large Deluxe pizzas. I checked the receipt and was charged a total of $72.94. I immediately called to alert your staff that I didn't receive my whole order. They said they'd send out the 2 pizzas right away. I was good with that. However, one minute later, I received a call from the 'Manager' stating that they were right and I was wrong in ordering. They said that whoever took my order had written it correctly and I got what was ordered. Basically, she was calling me a liar!! I had my whole family at the table with me when I had placed the order and I DID NOT MAKE THE MISTAKE!!! Then the 'Manager' told me that they can still bring out my 2 pizzas but will have to pay the difference. I was ok with that until she told me the total. It was NOT what I had seen on the online menu!! She then said that what I saw was out of date. I mentioned that this was false advertising and that it should be updated or removed! SHE LAUGHED and said they can’t guarantee they’d change it. I was dumbstruck! I am shocked at the way I was treated by your staff and manager. Your customer service is non-existing! I have done some checking for you and here are some of the sites that ALL list the incorrect menus online: 1. ************************************************* **** ** *** ***** ********. Regular postings. 2. ************************************************************************************ 3. ********************************************************** ** ********************************************************************** 5. Who knows how many other sites have the incorrect menu! This is very misleading and IS false advertising. This has left such a bad taste in my mouth. I don't think that I, nor my friends/family, would ever order from Andy's Legendary Pizza ever again.