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Business Profile

Trailer Sales

Bluewater Trailers
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The morning of 16 Nov 22 I phoned Bluewater Trailers to purchase an enclosed trailer that I had found in an ad on ****** the previous night. The ad was for a **** ********* ******** 8.5x18 car hauler and was very specific for the trailer build and included the stock number and VIN number of the trailer with a listed price of $14082 (I have screen shots of the entire ad). I spoke to a sales associate and gave them the VIN and stock numbers to ensure the trailer was in stock, which they confirmed, so I confirmed that I wished to purchase it and placed a $1600 deposit on it with my credit card. The associate said they would complete the bill of sale which would include the taxes, tire recycling fee ($4 per tire) and the plate/registration costs since I wished them to complete the licensing and email me the completed invoice at which point I could arrange to pay the remaining balance. About 15 min later I received a phone call back from the sales associate stating that they could not sell me the trailer for the advertised price as there was a mistake and the actual price of the trailer was $17996.72. I was obviously unhappy about this since in my mind we had already reached an agreement when they took my deposit, which they were now going back on. The sales associate said that they could get a manager to call me back in a little while since they were currently in a meeting, which I agreed to. Approximately 30-45 min later the sales associated phoned me back again, stating that a manager would not be able to speak to me, but that they offered to discount the trailer by $750. I'm not sure if this was intentionally misleading advertising on ****** by the company or if it was a legitimate mistake. Many trailer companies advertise a type of trailer with a low price and then state within the ad that they start at that low price depending on the options of the build. This particular ad was not the case as it was for a very specific trailer with the VIN and complete build info.

    Business Response

    Date: 07/12/2022

    We do apologize for the inconvenience and we can understand your frustration. We did not intentionally advertise a trailer at the incorrect price, it was an honest error in our system that listed the trailer for the incorrect price.  We did fix this error immediately on our website but unfortunately ****** does not adjust their ads immediately.

    We did immediately notify you of the error and attempted to offer a discount.  We refunded your deposit immediately as we understood your frustrations with the situation.

    Unfortunately this trailer is no longer in stock and has been otherwise sold.

    We sincerely apologize for the error and the frustrations caused by this situation.

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