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Business Profile

Home Renovation

Lavoie Quality Home Renovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Lavoie quality home renovations to do insulation and siding on my house.Contract says approx 4 to 5 weeks to complete. Its been 3 months now.The job is almost complete but he doesn't seem to want to finish.We've explained to him that we need it done several times and even told him it's extremely stressful on us as we have had a lot of trauma in the past couple of years including the tragic loss of our son.He doesn't seem to care and it almost seems like he's deliberately not finishing it now as everytime we have tried to talk to him he gets extremely defensive. All of his equipment is in our garage so we can't even put our vehicles in there. We've paid him $30,000 until now and we only owe him another $10,000 .Our eavestroughs are hanging off of our house now..We were looking so forward to doing this big project and trying to move forward with our loss and he's basically ruined it for us.Hes aware of what we've been through and I've even explained to him that I struggle with anxiety now.I actually regret telling him as he seems to almost use it against me..He started work on August 19th and we are now in November. He told us it would be done in another week several times and it's still not ******* husband has even tried to explain to him that we need our house finished now..He just uses excuses as to why he hasn't been here..Our home is everything to us and we are very proud homeowners who like to keep our house always in tip top shape..We both struggle with medical conditions and this is just getting way to overwhelming for us.We don't know what to do.We just want him to complete our house..Our son died by suicide 2 years ago from alcohol addiction and its been extremely difficult for us..This contractor knows all of this.We just don't understand why he can't just come and finish our house.There's probably only 3 days of work left..We just want him to finish and leave so we don't need to deal with him anymore

Lavoie Quality Home Renovations is NOT a BBB Accredited Business.

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