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Business Profile

Insurance Adjuster

Canadian Shield Adjusters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Adjuster.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did submit a claim against the city of Sudbury (City Claim - CSA Claim No. *******) and the city sent it to this company to process it. I was informed that the claim would have an answer in 10 weeks max.. Half a year is gone and no answer. The claim is related to a problem caused on my car caused by a pothole on a city's avenue. Days after my claim, the pothole was repaired and that means the city did recognize that there was a problem. I believe that this company is just a shield to make the time pass and people give up!

    Business Response

    Date: 16/10/2023

    The file is currently being considered for reimbursement.  I have spoke with the claimant regarding reimbursement.  

    The delay was that the City of Greater Sudbury was inundated with pothole claims in the spring with the weather we received.  They do their very best to provide our office with the maintenance records required to adjudicate the claim in a timely fashion. 

    Customer Answer

    Date: 16/10/2023


    Complaint: 20645160

    Good afternoon,

    I was contacted by Canadian Shield Adjusters representative and it was told me the status of my claim.

    I'm rejecting for now, because I didn't receive the payment or order to repair. After I get my car repaired, I will be glad to close this claim.


    Sincerely,
    **** ******

    Business Response

    Date: 02/11/2023

    Payment ($2,578.66) was mailed to Claimant on October 27, 2023 via ****** ****

    Customer Answer

    Date: 02/11/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20645160, and find that this resolution is satisfactory to me.

    Sincerely,
    **** ******

Canadian Shield Adjusters is NOT a BBB Accredited Business.

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