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Business Profile

Moving Companies

Harris Movers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reg. # ******** Date of the move: Pick up in Ottawa, ON - November 24, 2021. Drop off in Levack, ON December 2, 2021. Hired Harris Movers to move household items from Ottawa to Levack. Three movers moved items from my apartment and storage room on November 24, 2021 into a transport. Items were held on the transport until delivery on December 2, 2021. Contacted Harris Movers by email on January 9, 2022 to advise that I recently noticed that I was missing a few items. The Harris movers representative forwarded my email to the owner and one other individual on January 10, 2022. Followed up with the company on January 29, 2022. Representative replied on January 31, 2022 to advise they did not have my missing items. Email sent July 31, 2022 to advise that I discovered a few more missing items and wanted to file a claim. Received a call from someone who identified himself as the new owner. Stated he would get back to me. No call back received. September 13, 2022, sent follow up email. Still no response received. No items were left at my apartment in Ottawa and this can be confirmed by a member of the condo rental office as they did an inspection walk-through after the movers left. I have tried to work with the company to have this situation resolved, unfortunately they have not been cooperative. A list of missing items, copies of emails, and more details can be provided if required.

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