Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I borrowed a Elantra N 2025 model this winter due to the bad weather condition my car slipped from a pocket road and hit a curb . The inner arm was damaged when I submit the car in Sudbury Hyundai. Then they told me that I have to change the entire steering rack and it will cost around 5000$ . Even I am ready to pay the price it's been more than a month they where telling me like they don't have the parts. Then why they are giving the car to customer. For a small damage my car was in the showroom for more than a month. I tried to contact them and know about the update . They are replaying like they don't know when it's going to be repaired. I brought a new car becs I want to drive more. Now I don't know what the showroom is doing . If it was any other brand car I would have gotten the car that week itself .

  Business Response

  Date: 27/05/2025

  Thank you for bringing this matter to our attention. At Sudbury Hyundai, we take customer concerns seriously and strive to deliver transparent, timely service even in situations that are beyond our control. The customer brought in their 2025 Elantra N following an accident that resulted in damage to the vehicles inner arm. Upon inspection, our technicians determined that the steering rack required full replacement due to the extent of the damage. We communicated the estimated repair cost and advised the customer accordingly. Unfortunately, the necessary parts were on backorder from the manufacturer, which caused an unexpected delay in the repair timeline. This supply chain issue was not within our control, but we understand how frustrating such a delay can be, especially for a customer eager to get back on the road. Because the damage was caused by an accident and not a warranty-covered issue, a loaner vehicle could not be provided under warranty terms. We did suggest to the customer that if they chose to go through their insurance, a rental vehicle would likely be covered; however, the customer declined to proceed via their insurance provider.
  We are pleased to confirm that the repair was completed on May 2, 2025, and the vehicle has since been returned to the customer in full working order. We appreciate their patience throughout this process and remain committed to supporting them with any future needs.
  

• Initial Complaint

  Date:20/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 4, 2024 I purchased a pre-owned 2022 Hyundai Tucson with *****km from the dealership with an extended warranty cash in the amount of $30,800. The dealership assured me it was a good reliable vehicle that would be safe for at least a few years before repairs if regular maintenance was done as needed. I have kept up with regular oil changed and have babied my vehicle.Dec 13, 2024 I was travelling to *** to pick up a friend daughter for ************* vehicle broke down on highway. With a check engine, battery, oil, key fob lights on the dash & it would no longer accelerate. Tow truck came brought my vehicle to ******* Hyundai whom said it was my fuel ************** warranty covers that but made me pay my diagnostic (which shouldve also been covered by warranty) I got my car back. 2 weeks later the same exact thing happens. All same lights came on, vehicle wouldnt start again. Tow truck comes brings it to the Sudbury Hyundai they called that Monday saying my vehicle started n they wouldnt be able to get my vehicle in to look at it for a week an since it started I can go get it an come back for appt. On Jan 13th. So I pick it up. 3 times after that I had to call a tow the one tow truck jumped started my vehicle. Jan 13th Im heading to my appt I stop for gas. AGAIN same thing happens all same lights, wouldnt start, and jumping starting it would not start it either. Jan 13th I call a tow they said nobody can come till the 14th so call back for tow. The tow comes 14th still still not starting brings to Sudbury Hyundai they say its my starter. Friday 17th the dealer states my vehicle is good to go, starter changed, test drove an its good. I picked it up at noon the 17th drove to ******** falls cause I had work in *********. I stop the vehicle shut it off, go to start it to head into work AGAIN all same lights on, an vehicle wont start wouldnt jump starting. All covered through warranty.I feel they sold me a vehicle thats a ******************** of my money

  Customer Answer

  Date: 30/01/2025

  This is from Tuesday January 28th. And Wednesday January 29th, 2025!!! 
  

  so to date from my first tow to now they have changed 4 x fuel injectors, Starter, Inhibitor Switch & still same problems occurring!!! I dont know how this is even fair

• Initial Complaint

  Date:23/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is *********************, I bought a 2020 Santa-Fe preferred at Sudbury Hyundai, purchased the deposit on July 31st, which is $500, and full payment $35,000 on Aug 2nd and picked up the car. Total $35,500.Nature of dispute: after-sale problem; Incomplete information provided during the sales process.Whats the problem:The Idle Stop and Go function is not working (I drove for 10 days, and it never works), so we decide to make an appointment on Aug 12 and brought the car in for a check on Aug 22, and the result is the battery level is at 64%, which is lower than the requirement for Idle stop and go function to work. I was not informed that the battery level was low, which directly impacted the "Idle Stop and Go" feature. This information should have been found before the sale, especially since they performed a "120 points check" and still did not identify or communicate this issue.Whats their solution: they pay half, and we pay half (which is about $300); and we have to tell them if we want to do so before next Monday (Aug 26)I am not happy with this as I think We bought a car, the function should be all working; if any function wont work, we should be told before buying it I think this is a pre-existing issue that was not disclosed at the time of sale, I should not be responsible for these costs.The "Idle Stop and Go" function is a part of the car's advertised capabilities, and it should have been fully operational at the time of purchase. The battery level directly affects the functionality of the "Idle Stop and Go" feature. If the battery was not in a condition to support this feature, the vehicle was not in a fully merchantable condition when sold. They should either tell us before we purchase, or change the battery to make the function work before sale.The basic argue point is:They think the idle stop and go function itself is fine, so its not their problem.