We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

LB's Exteriors Roofing & Eavestrough

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I settled up with ***** the owner to get my gable ends done to a roof job paid in full the year before… where he forgot to do the gable ends… apparently the siding got ordered and l was waiting for him to finish said job and l keep getting the run around.l understand l m not the only customer but he also did my windows as well this past year. He either argues that he don t do the job any faster when l do get a hold of him whether l call or not or promises that l m the next siding job and gives a date and dies not show up or follow up. He has been paid for a service… he ordered and got the siding and has not contacted me at all to finish this.. as the job requires money to finish which l have no issue with. This has been going on since April 25 2022. We are now November 16 2022. I just want the gable ends done. Now he is avoiding my calls.

    Customer Answer

    Date: 28/11/2022

     ***** ********* contacted me irate via text on messenger and then called the day after via phone. I chose not to  respond to the messenger text via Facebook….l told him we were not arguing and that l wanted the matter settled. He informed me , he was not comfortable dealing with the requested job of doing the gable ends as a deposit was already paid, in light of the complaint l launched with your office. He then informed me he would refund the balance next Friday. He stated that although l complained with your office, the job would have been done quicker. I finally got a cash refund November24,2022. Bless your hearts for your help. This issue dragged on TWO years and it caused unnecessary stress and duress. Not only did the unfinished job look unsightly…it affected proper insurance coverage for my property. I was already under lots of stress in my personal life and this was so unnecessary. My gratitude goes to the office of the ****** ******** ****** for this coming to a close.  I would never recommend LB Exteriors 

    again as a result.

     

     

     

    Sincerely,

     

     

    ***** *******

LB's Exteriors Roofing & Eavestrough is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.