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Business Profile

Car Dealers

J B Trucks N' Stuff

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for J B Trucks N' Stuff's headquarters and its corporate-owned locations. To view all corporate locations, see

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J B Trucks N' Stuff has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We made a deposit ($500) on a vehicle on December 08, 2023, after assurances that body issues (rot and rust) would be rectified before pickup. On December 20, 2023, we settled the balance ($18,313.37) and retrieved the vehicle post-repair.However, just 28 days later, on January 17, 2024, rust and rot resurfaced. We promptly communicated with the salesperson, who acknowledged the issue and agreed to undertake a second round of repairs. These repairs were executed between February 17, 2024, and February 27, 2024.Disappointingly, by March 19, 2024, a mere 21 days after the second repair, rust and rot had reappeared in the same spots, indicating substandard work. It appears the root problems were left unaddressed, and inadequate patchwork was performed. Subsequent discussions with the salesperson, accompanied by photographic evidence, led to the concession that no further investments could be made in rectifying the issue.In an effort to reach a mutually satisfactory resolution, we engaged with the General Manager and President. When asked about our expectations, we simply reiterated our desire for the originally promised repairs to be executed correctly. However, they refuse to uphold their responsibility for the quality of the work performed, citing the expense incurred in repairs.We believe we should not bear the consequences of the dealership's choice of body shop, where the work was performed twice yet remains unsatisfactory. We seek nothing more than the completion of the promised repairs to a satisfactory standard.Claim submitted to OMVIC but they can not assist because the promise to repair was not in writing. We feel that the offer is implied, given they re-did the body repairs already 1 time. If they had not told us the body repairs would be completed before the sale, they would not have paid to have them fixed when the rust re-appeared the first time.

    J B Trucks N' Stuff is NOT a BBB Accredited Business.

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